fraudulent business practices - I accepted a ride at one rate and was over charged by more than double. This should be illegal. I contacted support and they relayed "if you don't accept in 10 seconds the price will change". I booked immediately after the price was advertised, not after 10 seconds. After booking I got marched with a driver 20 minutes away, then rematched to a new driver 3 minutes away. It looks like they rebooked me at the new higher rate. Horrible business practice. Fraudulent.

I don't know if it's the area I live in or what, but I have had multiple terrible experiences with this app. One was during a large concert and I thought, okay, they were just overwhelmed, but just now on a normal Saturday morning, I watched my driver drive right past me without even thinking of stopping and it was taking forever to find a new driver. Even when working well, wait times are very long even at the priciest option. Quicker and easier to bother friends for a ride.

Don't bother trying to get a "wait and save", just wait for the fees to change yourself as it has a good chance of being ignored by drivers that are supposedly 4-6 minutes away. Don't spend the extra for price lock, it just deters drivers. I just spent over 2 hours for a "45 minute wait" that never even got picked up. Then they'll try to charge you a cancellation fee when you decide to finally give up. No support, just revolving FAQ bs. 2 stars only because most of the drivers are great.