I tried to place an order on July 19, 2025, and once I finished ordering and tried to check out. And I would check the checkout button it would load telling me it's processing the payment and it would take me back to the menu to where everything I ordered was on receipt. It kept doing that for 5 times and every time I would do the same thing take me back to the receipt. I checked my bank account and it charged me 5 times for the same thing. My order didn't get through, had to cancel payment.

I'm convinced every fast food app is terrible, but this one takes it to the next level. It's actually impressively bad. I placed an order where the app confirmed it and everything, then sat in line for 15 minutes just to be told the order didn't exist. Reopened the app and confirmed there was zero history of it the order. It disappeared entirely. Complete waste of my time and sanity.

There's no point in using the app instead of just ordering at the place if you can't use rewards. Using points to get food in the app causes it to load unendingly when trying to check out and trying to order using points on the website says I can't use points. Something's got to change before I start eating here again because this is just embarrassing.