Signed up at the discounted $45. Subscription charge for the first month. Then it would be the full pumice for additional months, $145. Did my paperwork, doctor reviewed and approved my prescription, the medication cost is NOT included and I read everything on the website so. I was aware of that. Some aren’t reading the information and then complaining and shucking that responsibility onto the RO company. After the doctor wrote and submitted my RX, I received the medication a few days later. It comes to my door monthly via FedEx next day air. No problems. Thankful for the ease of the whole process. I had a question and I submitted the email received a response in the timeframe promised. Thank you, RO. I’m a happy customer/patient.

I started the Ro body program over a month ago. The process took a long time to get started but they did warn me about that so I understood. But now I am on my 5th week and my insurance plan changed so I warned them multiple times via the chat, email AND the phone. Every single person I've talked to is on a completely different page. I finally ended up calling and the woman was like "oh it looks like your insurance update was never properly communicated"......after I sent it multiple times and told them multiple times.....now, they keep telling me "they're looking for a different pharmacy with the medication in stock" I keep telling them that I'm pretty sure they need to restart the authorization process since I got new insurance and NO ONE is listening. It's almost like I'm talking to a computer. Every single person I've talked to has said something completely different. I'm unsure when/if I'll ever get the medication again and now since they won't listen to me, it will be a lot farther out than I had anticipated and I'll have to start completely over on the dosage. Also, they claim they get back to you within 24-48 hours and shut off their phones so you can only email or chat and then they ignore you. I have NO idea when my issue will ever get resolved and honestly it's VERY frustrating.

I was so excited when I found out about Ro and the weight loss program they have. They made it easy to get PAs and get my initial medication arranged. It all pretty much went down hill from there. The app is suuuuper clunky. It asks you to log doses and do checkins on your Home Screen only to give you errors that it’s “too early” since your last shot to do them- well then don’t prompt me to. It also doesn’t let you change any of the information you’ve entered, so for one of my weight logs I hit an 8 instead of a 7 for a number and wouldn’t let me change it, so it looks like I randomly gained 10 lbs one week. They are SLOW to respond to messages and when they do they are so clearly a canned message response it’s infuriating. It misses half of what you asked about or includes multiple things you didn’t ask about at all. For $145/month, not including the medication, I expect a lot better. Would recommend Zepbound in a heartbeat, but safe yourself some frustration and get it somewhere else.