Old review: “Fidelity has always felt customer-oriented and professional. Unfortunately, this apps User Interface (UI) fails to live up to that standard. In an increasingly digital age where attention spans are minimal and trading is readily accessible, Fidelity needs something with a greater focus on an active retail investor. Recent events have proved without a shadow of a doubt that the retail investor plays a large role in the marketplace today. This is unlikely to change. Fidelity’s current UI caters to an individual with multiple, minimally active accounts (accounts that may even be managed by Fidelity itself). Though this isn’t inherently bad, an overabundance of information can negate a customer’s ease of use. I would love to see a cleaner, quicker UI with much better access to brokerage.” Update: Recent UI and options level improvements have caused me to revisit this old review. Fidelity’s mobile app has finally made a shift to a cleaner, quicker UI that is more in line with other broker’s offerings. Though I feel the charting could still be improved upon, this new app is far superior to what was, and proves that Fidelity is listening to user feedback.

I like Fidelity investments and the products that they have, however with the credit card services by UMB bank, which is not really Fidelity I have been having a lot of card fraud. More than ever in the past and I’ve had a lot of credit cards. The new cards take a while to arrive and since they’re not part of Fidelity, they don’t seem to have the expeditiousness needed to forward you a card as quickly as possible. I’m used to working with American Express and while I work overseas, I have been comforted by the ability to receive a card overseas overnight via FedEx. Having to wait almost 2 weeks for a card to arrive has been difficult as I transitioned away from American Express. Having worked with MasterCard and Visa in the past, I am an accustomed to them not being able to deliver a card to you other than to your home of record. However, I would like to see Fidelity have the opportunity to expand services to facilitate people who work overseas and deliver a more prompt service to those workers who are overseas. It doesn’t seem like a huge stretch to send a credit card overnight overseas for a company who is probably making a 50% profit on the person using the card. Aside from the issues I’ve had from receiving a replacement card. I do appreciate the ability to use a Visa card that pays me over what a standard checking account in the United States pays and I get to keep the benefits of the card.

I love this app. I’m disappointed by how frequently shares are unavailable to buy for certain stocks but in Think or Swim the purchases ARE allowed which is confusing and seems like a Fidelity is “cherry picking” which stocks on a specific day are allowed to be bought or sold. Wednesday for example I was able to buy FMTO until it went above 100% up for the day and buy orders were NO LONGER ALLOWED FOR THIS SECURITY. AFTER I HAD BEEN BUYING THEM THAT DAY ALREADY CAUSING ME TO LOSE ON GAINS AND NOT BE ABLE TO TRADE THE WAY I PERSONALLY TRADE. When attempting limit buys at dips in the way up it’s hard to understand why I was allowed to buy up to a certain point then Fidelity decides when I can no longer buy and can only sell. Sounds familiar like what happened to me with GME and AMC. Also after a buy it takes you to the fulfillment screen and I hate that I wish it kept you on your stock chart vs showing you what you already know you just did and forcing you to wait and hit the back button while you’re trading It’s a time waster I’ve seen it cause my buy order to be delayed enough to add Pennie’s sometimes dollars into a market order and for a limit order why do I need to see that transaction on another screen that’s not beneficial to traders because it’s a waste of time and time is everything in this game. Please respond with explanations.