I appreciate the interface and customer support, my main issue is that I am unable to report specifics about bike issues when I press the "repair" button on the dock. The in-app experience provides a window to write about it briefly before glitching, leaving me with generic feedback responses like customer satisfaction, bike availability, etc. I used to be able to do this and it doesn't work anymore.

CANNOT ROTATE THE MAP. Most of docking stations in east Harlem are broken for last 2 years and Citi bike does not fix them at all. Whereas very high importance is given to mid town where there are so many subway trains already. Also ... The app is pretty annoying when you dock the bike. You have to dismiss the feedback screen etc everytime you dock. Also you Cannot rotate the map.

Although a convenient service, beware of their predatory charging system. Memberships will sometimes not auto renew and they will start charging your cards on file ridiculous prices per ride, which will often be too late once you see them. They do this on purpose as part of their business plan and customer support makes it clear that there's nothing that can be done about it. The only way to potentially get your money back is through contacting your bank and reporting it as what it is, fraud.