I’m my Dads caretaker and Kaisers App allows me to do so much, so quickly and easily, especially with the reminders for appointments, prescription refills, access to his Doctors, and free shipping. It’s unbelievable convenient and easy with links and a Godsend because we are busy. I also love the messaging capabilities. When there is ever an issue I can message his Doctors or specialists and get an almost immediate response and if needed, further support via phone, video appointments and texting. It’s so organized. I remember the days before the App when we had to call through the main number and wait on hold for a random operator and the subsequent transfers and further holds. The convenience and accurate record keeping Kaiser provides through the app, along with adorable, warm and informative health advice in their newsletter literally helps my ability to care for my father and my state of mind as a caretaker. We are personally supported and connected to excellent health care. It’s so well done. Love the Doctors, the pharmacists, Nurses, receptionists, and have gotten to know so many of them over the years. When you are caring for someone vulnerable you need a community. Kaiser has helped us so much, we are doing the best we possibly can be.

Finally, I have a diagnosis after suffering with pain for over a year and numerous visits and messages to my doctor. He told me I had osteoarthritis. He also told me it was gout and prescribed medication which I didn’t take after researching gout symptoms myself. I didn’t have enough symptoms to warrant the strong meds that were prescribed. A physician taking over for my doctor while he was out of the office, responded to one of my pleas for help by taking me off my statin. After not being on the statin, the miserable aches I experienced mostly in the evening have diminished in my calves. However, I still have periodic aches in my shin. My stiffness in mostly my right leg has crippled my walking ability! I can’t get to the bathroom without holding on to furniture and stumbling at night. My husband has to help me out of the car and I must hold on to him for stability when traveling. I use a cane to help me off and on. I have been desperate for a solution. My doctor tells me I must lose weight! I’ve lived a nightmare with my mobility thinking this is the rest of my life with little help. That’s why I finally begged my doctor I need a diagnosis to know what I’m really dealing with. I have asked for an orthopedic referral before during an office visit and I believe in one of my former messages. I was only referred to xray. I hope this message through my experience helps others that may have my same issues!

Kaiser doctors are good and pretty knowledgeable doctors. But I had an out of state health issue and was really left with no way to communicate with Kaiser. The hospital gave me my own portal with everything that was done while there. They instructed me to have Kaiser to continue the follow up procedures that would have been done had I stayed there. Yet for that my Kaiser doctors would need the information from the hospital portal. There was no way to get that info to Kaiser. I did end up finally getting a video appointment with a Kaiser neurologist a day after I returned to Georgia. However, the only way I could send my portal files to the doctor was to download the files from the hospital portal then attach them into a messaging app on the Kaiser website that I’ve used before to contact my doctors. However that Kaiser “message you doctor” app only allows 3 attachments, so I had to message the doctor over 10 times so he could see what went on when I was at the hospital. So Kaiser, please get a system where a patient can send to the medical records department at Kaiser the info on the portal given to the patient who was treated at an out of state facility.