App is useful when it works but frequently across multiple states (California, Oregon, Washington, Utah, Nevada, Arizona, New Mexico, Texas, and Hawaii) I’ve had multiple problems with the app displaying sold out on things the store actually had in stock, I’ve recently been having issues with mobile reloading that seems to randomly decide if it’s going to work, they have been sneaking extra charges on things the stores don’t charge on effectively over charging people that order ahead and speed up business, my latest issue is the false advertising of star rewards (example the 25 star reward says customize drink with espresso shot non dairy creamer syrup and more) this credit is intended to allow you to get a shot for free previously a dollar, now a shot is 1.25 and the reward only deducts 1.00 due to lazy programming that benefits Starbucks, I’ve been using the app pretty much since launch and am very disappointed with what it’s become, the coffee keeps getting more expensive the quality has consistently declined and customer service has gone from “how can we make this right” to “why are you bothering me?” Other coffee chains with consistent quality are expanding in my area and Starbucks is making it easy to walk away… -a customer that has probably spent $20,000 on your coffee alone

Let’s not dwell on all the perks I missed out on before I downloaded the app…BECAUSE ALL THAT MATTERS IS THAT WE’RE HERE NOW!! Currently, I can’t think of any suggestions that could enhance our current experience within the StarBucks App (which is a great lol). I personally like how easy to use it is! One of my favorites is how you can view your past orders - you know. When your friend puts you on to some new crazy special drink and you can’t remember what it is? Yeah…me too! Being able to go back and look is super helpful especially because my sister is VERY specific about how she likes her drink lol. You can favorite your drinks with ur customizations which makes ordering again a lot easier! Browsing the menu is always clean, interactive and user friendly imo! Plusssss I love seeing messages on deals (bogo drinks for example) that I might’ve missed because let be honest… ya girl does not check her emails like she should BUT the app reminds me I haven’t missed a beat! And lastly I appreciate seeing the diversity of the lovely staff at my local Starbucks! It really makes me happy! Thank you Starbucks!

This app is good, it’s user friendly and comes in handy when i want to check if my store has the flavors/syrups or food i want. And i really like that the app tells me the calories… BUT There are a couple of things that could make the app 5 stars… The first thing I wish they would add is if when you customize a drink, the calorie content should update as you add or take away something to the drink (i.e. calorie content updating when you add an extra shot or extra pump of vanilla.) The second and last thing that I wish they could add is to allow you to view the menu in the app even if order ahead isn’t available. Unfortunately when a location turns off it’s order ahead option you can’t even view the menu which is frustrating because you don’t know if the location has what you want, so, you have to waste a trip to drive there to find out and if they don’t have it then you have to go to another starbucks. This whole frustration could be avoided if you could still view the available menu items at said location even though their order ahead is unavailable just adding the option to view only the menu. If they could add these things to the app it would be 5 stars!