I love Uber eats I always used it to ether order food at home or order to work because sometime I have nothing to eat for lunch. Delivery is also good they ether text you or call you when they can’t find your address. BUT one thing though please update Uber map, because sometime when I try to order food to my workplace it take them to the back road which there is a fence there and you can’t go through it, sometime the delivery person would call me but I can’t pick up my phone because i am working/no phone allow outside the break room. I put on my notes to please use apple map or Google map to get here but they never read my note until they drop off the food …..and when they can’t find the place to drop off the food they ether cancel my order (which I end up have nothing for lunch and have to starve myself for my 10 - 12hr shift) or said they they “left it at the front door” but I can never find my food because they never take a picture to where they drop it off, or they drop it off to the wrong location. oh and another thing that one time I order like 3 drinks and the delivery lady drop 1 of them ….she never tell me she drop it or said anything about it …I know the restaurant would never forget my drink because I order there multiple time. But please update the Uber map app….

I usually don’t do bad reviews but I had a shady, disappointing experience and had absolutely no resolution with their “customer support” and need to share. I received a promo for 40% off (up to 15) for groceries, the only reason I used the app to buy groceries was because of this promo, it’s a 3min drive. The price was reduced and the promo was present during checkout then when I got charged it had no promotion applied. I was also over charged $10 with no explanation, and had two items that weren’t available so they were removed from my cart. I checked the grocery store app and the prices of every item was LESS than on uber eats so it wasn’t because of the in-store prices. They also didn’t use my account number so i could earn my points (or look my account’s order history, because how did the total increase that much with missing items? sus.) So I reached out asking why, and that I shouldn’t have been charged that much with the 40% discount and the missing items, all they refunded was the $10 add on that was added in store, did not honor the offer that was on my account. I’ve had several mix ups and mistakes on my orders which isn’t a big deal because the customer service actually resolved the issue when I didn’t get what I ordered or got a completely wrong/inedible order.. Now the $10 on my account is gone lol. Not a company worth supporting if they cannot honor what they offer their customers.

Had horrible service from Ubereats when I was using them five years ago, again and again, consecutively bad, along with terrible support for said horrible service, and decided never to use them again. As stated, it’s been five years. They offered a $25 off an order of $30 to come back to the app. Decided to chance it. What a surprise, it’s been hours and as usual, our food hasn’t been picked up so by the time we’d finally (maybe) get it, it’d be so cold and disgusting that I wouldn’t want to eat it. Canceled the order and asked for a refund for that exact reason, and the cheapskates wouldn’t let me keep the promo. I ordered this as a very rare treat for myself, and the entire app failed to deliver. Hasn’t changed despite the passing of five years. Y’all probably would have more drivers if you paid them a living wage instead of the disgusting “by order” pay that you do in order to get the most work out of people for so little pay that they have to work for multiple delivery apps at the same time in order to scrape by. But nah, why be decent when you can make cash hand over fist that you’ll never be able to spend on one lifetime. UPDATE: after the app crashing multiple times and support being, unsurprisingly, the worst, instead of cancelling the order and giving us a refund, they’ve allowed someone to pick it up despite the fact that the restaurant is now LONG closed. Crappy app. Crappy support. Cold and inedible food. Use them at your own risk.