The objective Truth on Grubhub is the service you get for how much of your hard earned dollars that you have to pay is Extremely horrible and I’m saying that because not only is it the truth I am an OG when it comes to Grubhub I was going to order 3 sausage biscuits, for 2 bucks each and it came out to 17 dollars, and I have made this order before but no matter what my food is always cold and I only live about 10 minutes from the strip mall that has almost every restaurant, Not only that sometimes my bags are opened already when it should be sealed and nonetheless that’s way to much money to be paying FYI !! If you pay for the Grub hub gold or what ever your paying 10 bucks a month for free shipping which TBH with the mount of money you pay up front without Gold is how much your going to be paying anyways after gold if you add up the 10 bucks a month along with the food and the tip your going to pay, it’s more than it should be and despite paying 17 to 40 bucks an order you going to get crappy service unless your just having a lucky week 🙁Nothing but scam artists that take your money and give you something that’s ultimately not worth your money or the time of day or night to spend ordering it playing and simple, the most garbage horrible service I have paid for and now with inflation I can even really afford to eat and grub hub don’t make it any better. Thanks for nothing.

I’m not doing a one star review because I understand this doesn’t happen every time, but the experience was so bad that I’ll probably never use GrubHub again except to drain a non-refundable gift card. My partner and I decided to use Grubhub to order a really nice meal at a steakhouse. I was surprised when I placed the order to see it would be ready for pick up in 30 minutes despite being placed during the dinner rush on a Saturday night. So we go to pick it up right when the app says it will be done. Right as my partner goes inside to get it, I get a call from GrubHub telling me the order was cancelled. She comes back to tell me that the hostess said they were too busy for Grubhub and they wouldn’t have confirmed any order given that they weren’t doing any takeout that night because they were at capacity. The problem here is that Grubhub just takes your money and hopes the order is filled. If it isn’t filled, you just get your money back. So when you spend 30-40 minutes waiting for your food, you have no clue if it’s actually being made. During that time you’ve wasted thinking your order is being prepared, you could have just ordered from a different restaurant (or used an app that actually confirms their orders with restaurants). And of course there’s no sort of compensation for Grubhub’s poor design ruining your evening, you just get your money back. I won’t be a returning customer.

You guys rarely offer discounts/ coupon codes compared to your competitors and you're actually more expensive which seems rather backwards. Drivers should be able to be rated based on the service they've provide. It would show that you cared more about the customers experience if you asked for individual feedback on the people you've vetted to work under your company. Representation is everything and you have plenty that work for you that simply should not, for a choice of better words. It seems you're outsourcing your CSR's for budget purposes however; I have two problems with this. 1. You barely give out coupons especially to your GH + members which I find to be absolutely pathetic therefore you should have the funds to hire quality employees no matter the position. -No excuses. Secondly, you're outsourcing people who don't speak the native language of the country they're answering calls in. That's a major NO NO! And makes no logical sense whatsoever. Additionally, I find that a handful of your chat support agents lack customer service skills specifically empathy and the ability to anticipate the needs of consumers. If you do not know how to provide customer service you don't belong in a customer service role. It doesn't matter if it's indirect or direct. The moral seems rather low and if it stands out you know that it's an issue.