I love panda express, especially their plates! Their prices are really good! My only issue is rewards and I have a problem trying to use them either through my app online or in store. The last two times I tried to show the individual at cash register she called a supervisor over and gave me a drink, which which had nothing to do with the upgrade for the rewards. When I went in there last week, I had everything screenshot to show her the issue. She refused to look at it and said she would not honor it. This is not usual for Panda Express employees. If it happens today, and it’s not honored when I get there, and I did put it in my comments on my order, I will update my review and I think I will just switch from the Auburn store to the Bonney Lake store. you earn your rewards by making purchases and you should be able to use them and have them honored the way they are stated in the app. If something doesn’t work when you go to a store, they should be honored especially if you have screenshots.

I made a simple online order (one plate with super greens, orange chicken and teriyaki chicken) for pickup during the middle of the lunchtime rush. I also added a special request note to the order to “make with love”. Pickup was very easy. I walked in, gave the cashier my order number, and it was there ready to go. I spent maybe 45 seconds in the building. I spent more time finding parking than I did inside the restaurant. I opened the bag when I arrived home and they literally drew a bunch of hearts on the box. They definitely could have disregarded the note. I still would have paid for it, took it home and ate it. But now I’m eating it with a smile on my face. Have you ever experienced an act of kindness where someone goes out of their way just because they can, and because they did it warms your heart? This is that sort of experience. Thank you to store #1488! About the food: It was great. Not because of the taste. I’ve had it a hundred times, and you know what to expect when you go to Panda. But this time was great because the food was hot. Not just slightly warm because it’s been under a lamp. I actually had to let it cool down for a minute. Loved that. About the restaurant: This is one of the cleanest locations I’ve been to, which is probably why this is my preferred store even though it’s not the closest.

I have gone to several other locations and often order online, sometimes WHILE sitting in a backed up drive through line to try to speed things up for myself and others. Tonight, I went to the drive through and asked for my mobile order, but was informed I could only get it by coming inside. Not even a “we'll do it this time, but in the future, you will need to plan on coming inside because we cannot hand your mobile order to you at the drive thru.”. (Do you even realize how ridiculous that sounds?). If I EVER come back here, it will be close to closing again, I will ORDER at the drive thru and hold up the line while I make up my mind what I want, and it will not be just a single plate order like tonight. I will make sure I order a big family meal, or multiple meals. People who gave physical difficulties will frequent restaurants that make their lives easier, and avoid the ones that unnecessarily complicate their lives like the plague. Don’t mess with the old ladies! We know all the tricks to make you regret it! I really regret that rounding up option right now. You should be paying me for the inconvenience!