Part of my order was not delivered today. I was instructed by the delivery person that the store did not have what I ordered and to call them to get a refund. I called several times selecting option 3 to report something wrong with my order, and they kept hanging up on me. I pressed 1 to see if that would get me through to someone and sure enough someone answered. I explained my order was not complete and I was transferred to someone else for help. That person told me she could not issue a refund. I asked why they could not return my money for something that was never delivered. No business should be able to steal costumers’ money when they don’t have what you ordered. I was once again transferred to a district manager and after over 12 minutes waiting on the phone to resolve this I got was a message to leave a voicemail. I left a message and expect a call back. I’ve been trying the app to contact someone else and it keeps kicking me out and requesting that I sign in over and over again. My dinner is cold and I’m upset at the shady business practices. Theft is theft, even if it’s just $4. If they are willing to lose a customer over $4, then this means they are making a profit stealing from costumers here and there, and it’s very lucrative for them. Personally, I tipped the driver more than that but it’s the way the entire situation was treated from the beginning that has completely ruined my perception of this business.

So I tried to order from delivery, when I called to order I was taken to some call center where they asked questions like my address and such. I was disconnected twice. Just hung up. I was t rude but after the third attempt I finally was put through to my local Pizza Hut. And then they asked the same questions the last people asked. After I entered the address I was told they don’t deliver in my area. Less than .2 miles away. Said they can’t cross the hwy. don’t understand what that means as they would be driving under the hwy getting in the service road making a u-turn then staying in the service road to get to us. Crazy. So then I try to call another one less than 2 miles away. Finally gave up and drove there. Once there the guy taking my order said his computer system is not working. So he had to go to the drive through and place my order. After getting my items I noticed they had forgot my break sticks. I wasn’t waiting g any longer and just accepted it. This happened last time I ordered (which was delivered). Dasher called me to tell me they didn’t have any pasta. After back and forth between me, the dasher, and the employee we finally got the order in. Once I received my order it was missing a wing order for the big bog and the wings I ordered separately. I just can’t understand how the whole company is so bad. Not sure I’ll ever try and order Pizza Hut again.

Man I want to cancel this order since I waited 15 min before going to the store, and then they said they have a new system, and don’t have my order yet or any orders on the screen. I drove back home asking them to call me when it’s ready. They wanted me to wait in store another 15-20 min for my order that they didn’t receive. Didn’t ask what the order was but had a stack of cash at the counter looking like they were just getting to the store to open it. Although there were no orders there was someone in the back making someone’s order.. maybe that was just for himself? I wasn’t even going to order pizza but today but Dominoes was supposed to also be open at 10:30 but was not open. I spend a lot of money on pizza on a regular basis but I am ready to reconsider all that since .. 1 “. I can’t ever get my order on time. They always say 15 min but … it’s never ready until about 30 min or more, 2. The options or more page never has enough characters to leave a request like cut in squares and put the cheese on top of the toppings please. I always tip even though I am picking up the pizza and I am sure these people are being paid hourly.. plus tips? For checking people out who pick up their own food.? I expect my pizza to be done and done right but I hardly ever have cheese on top of the toppings , I always get 2/4 boneless chicken wings that look like a piece of breading with hardly any meat. As you can tell I am super fed up with Pizza Hut