So I just recently downloaded and used this app. I was hoping that using the app would ensure that my food would be ready when I arrived as I always have long waits at the particular location I ordered from. Upon my arrival to the store after asking for my order I was informed that the restaurant had not received my order. This was 20 minutes after placing the order. I waited another 10 minutes and my order still had not been received. The very rude store manager then told me I had to contact Popeyes through the app. I used the app to inform the company of this issue. I received a reply that they would reach out within 24-48 hours through email. I found a number to call but it just directed me back to the app’s chat. I finally received an email that my money would be refunded waiting 3-5 business days. So after about an hour’s time I have no food, a hungry family, and have to wait to get my money back 3-5 days from now. As soon as my money is returned to me this useless app will be deleted and I will not be returning to this restaurant!

I have accumulated 2119 reward points on the app and cannot redeem them. When I first loaded the app in 2022 I did redeem points for some spicy chicken sandwiches. Now I cannot use them. I have selected every restaurant in OC and I am sure some in LA and cannot. Says not available at this restaurant. I have been in touch with Tech Support about the issue. And has not been resolved. I have sent multiple messages and all they say is. Restaurant participate at their discretion. My issue is why not tell me which ones are participating so I can redeem my points and get rid of this app! If I can't redeem my points in the state that I live in why have it. I will call my order in next time I feel like a spicy chicken sandwich. I'm deleting this app cause it is useless to my state. I even suggested the tech support to send me a gift card in the value of my points before my points expire and they don't even acknowledge the question. Same answer participating restaurants. I swear to God I selected every restaurant in my county and some in LA county and they don't participate. I'm done with this issue. Deleting the app and the tech support is probably all AI. Not even real people cause they don't know how to solve a problem only move it down the line! Bye!

Using this app I ordered and tipped for delivery service that was later cancelled with no explanation. When I was finally able to reach the restaurant they informed me that they didn’t have what I ordered and they were unable to fill it. I said ok, please cancel the order. They informed me that even though they can’t fill the order they don’t have the ability to cancel it hence I’m still being charged. They suggested I contact customer support. When I reach out, without even asking why I needed to cancel, they tell me right off that they can’t cancel, and that even though the delivery was canceled I am still able to pick up the order. That’s when I explain that the restaurant doesn’t have what I ordered. They then inform me that they don’t have the ability to cancel the transaction either. Here I am two days later with the charge cleared in my account and still no response after the last we don’t have the ability to cancel. I’ve had to go through my bank for resolution. Moral of the story don’t order through this useless app unless you want a headache.