We all know customer service nowadays can be overall very poor for most customers to endure, however, this was not the case with my experience at Canes! I have been enjoying eating at Canes for years now and somehow just found out about their club reward cards. I instantly visited my nearest Canes location, received a Club card and went home to activate it. The worker there told me I’d even get a free box combo within 48 hours of completing registration/ sign up. I believe I followed all instructions to complete my sign up and verification process, however after waiting a couple weeks, I did not receive my reward. I then placed my concern within Canes customer support through the app. In less than a few days I received an email informing me the matter has been resolved and my reward was available. I Really appreciate timely responses , especially ones that provide quick and easy resolution. Thank you Canes, though this may be small, it is VERY significant to me, especially considering it is very difficult to receive effective / satisfying customer service, even for the little things.

When they released the app I was excited, except for the part where I added my debit card, it didn’t work. Added my credit card, didn’t work. Tried reinstalling, repeated the same actions didn’t work. Today I downloaded the app thinking maybe it “would” work. No the app doesn’t work for me still. Tried calling in the order “we only do large orders of 25 pieces over the phone”. Prior to that call I tried their website and couldn’t use my payment methods either. Absolute garbage service and I have been a customer for years. I will just do drive-thru lines, as that magically works just fine! Though I will not be making as many visits because they blow when it comes to service.

I got excited when I saw the positive reviews on the app & decided to cut down my wait time. Or at least, I had hoped. Unfortunately, I had to wait almost an hour for my food. I got to my mobile pickup order spot, tapped on “I Arrived.” & waited patiently. When I noticed that a good amount of cars were getting their food before me, I had to go inside after waiting so long. I got in, asked the lady at the register (who was not in a good mood) where my order was at. She said that the order was on the counter because they didn’t see my car. Mind you, the app greyed out the option for carry-out at the location I went to so it was only drive-in or curbside mobile orders. My chicken, fries, & toast were all cold & drenching from being on the counter for so long. On top of that, I checked my order in the car & it wasn’t even right! Maybe I just had a bad first experience with the app, but this set a terrible impression & I will most likely not being using it again. Especially if other food competitors have perks, there’s no incentive to order from the app.