The app is pretty convenient and overall works like how most food apps do, no real problems there. My only advice to them is to add more customization, for example when you are picking the sauces/rubs, they don’t have an option to pick how many, it just splits it equally based on how many sauces you picked so if you ordered 20 with 2 sauces, it’s going to do 10 and 10, even if you wanted more like 15 and 5. Secondly, still on the customization, I particularly enjoy the Buffalo rub on my wedges, but there isn’t an option for that on the app, nor is there a “special instructions” section to add that in. These are the types of customization I mean, just add every option that is available when dining in/ordering over the phone onto the app, I’ll pretty much use it exclusively if they do that!

I have ordered twice off of the app to pick up an order after a work shift. Both times I place the pick up time for the order a day before that work shift so I don't forget to buy food. I choose what food I want, put it in the cart, type in the day and time I will pick up the order, and pay. BOTH TIMES after I finish paying the app tells me that my order will be ready in 30 minutes. This is not the time I specified. I've had to call the restaurant and tell them that no, I don't want my order in 30 minutes. I want my order at the time I put into the app. The workers I've talked to have been great. They fixed my pick up order in their system. Yet when I ask them if I'm doing anything wrong in the app, they don't know. This is very frustrating. I don't want to call the restaurant to fix the pick up time every time I order food from here.

This app is not designed well enough to give you confidence when you’re paying. I tried to use a gift card which shockingly you can’t scan, and then when you put in all the long numbers it doesn’t save it and when I applied it to my order it gave me some error which made me think I couldn’t use it, I had to cancel and it didn’t save that gift card, then I entered it all again, and the balance had already been removed from my card so I thought it erroneously used the money without ordering, so I canceled the order, and then a couple minutes later the order went through that I never officially ordered. Like that’s just so frustrating and something that should really be nailed down. Anyways, it’s not like it’s the worst app in the world by any means, but it’s UI and general fluidness could definitely be improved to give more confidence. And fix your gift card system!