Kind of clunky. Not always intuitive to find the best deal or be clear on what is going on. The app designers need to consider the situations in which people order pizza in order to optimize the experience. For instance, a confirmation at checkout of destination and origin store. Sometimes I’m working nights at the office ordering from a store in one county, other times the wife and kids want delivery to the neighborhood pool, and then the standard home delivery. We’ve had to call to cancel when we realized we had ordered from the wrong store because it automatically puts the most recent location and delivery address in by default. Also, they’re missing out on ways to prompt purchasing. Sometimes it’s a narrow debate about whether there is enough hunger in household to justify an extra pizza vs a side of breadsticks. Promos that up sell sides at a discount when combined with a specialty pizza etc, would induce more sales I reckon. Overall the app does what you expect but it isn’t one of those apps that astounds with how user friendly it is.

I’ve been eating at PJ’s for decades - their app is great with their “papa track” functionality (to see if your pizza is ready)…. But today I noticed they’ve preyed on all their customers with a fake percentage tips. I don’t know how long it’s been this way, but the percentages are very skewed - No matter what I add to my cart, even the 15% tip is off by a large margin… it gets worse as you increase the tip percentage. The 25% option is actually close to 33-35% for my order today which is why I noticed for such a small order, why is my “25%” tip costing me a third or more of my order? Is this their app programmer taking a little off the top for themselves, or is Papa being greedy and hoping people won’t notice their “tip” isn’t accurate to the percentage button they are clicking? Seems a lot of people either refuse to tip or “over tip” and I really hated to find out that the app is preying on those who click the 25% button to support their local workers of great pizza pie. I wonder if Papa is aware or if it’s all some heinous unethical scandal. I mean it’s a tip, so we can’t sue for inaccurate pricing, it’s literally us giving them free money to help pay their workers as a thank you, but with the app doing your “percent” math wrong, in this day and age, isn’t an accident - it’s malicious. Now I don’t even trust leaving tips in any apps - how do we KNOW the workers are even getting the right amounts? Crime.

First off, we love Papa Johns' pizzas and order through the app to pick up at multiple locations depending on where we happen to be. This last time when I ordered on the app, I had to add another credit card for payment. After filling in the information, I clicked the "update payment" button. Instead of taking me back to my order, clicking that button submitted the order!!! I couldn't confirm my order again or have the chance to change anything I needed to (e.g., time or location). If the button says "update payment" it should just do that. If a button is meant to submit the order, then it should be labeled "submit order". Furthermore, I attempted to call that un intentioned location to cancel the order but after an hour being put on hold (it was dinnertime so they probably had a high volume of orders), I had to give up. There should also be an option to cancel the order if it's still waiting in the cue and hasn't been prepared yet. That would save the customer from frantically trying to cancel an order during rush hour and end up having their credit cards charged and unable to pick up from wrong location. Other than that, we love their pizzas.