Having ongoing issues with the app. Unable to speak to a human rep by phone because phone contact is explicitly not offered. Have had account and app issues that remained unresolved, despite assurances they were or would be. Fairly certain that pattern is about to repeat as every time I open the app I am told that I need to update my account info to avoid cancellation despite the fact that my current account info is valid and has been confirmed as such by customer service. Fully expect this ends with my card getting charged but my account not being renewed, which is exactly how this went down last month (despite my every attempt to resolve and prevent said issue before then). All in all, a frustrating experience when other food delivery services are starting to offer a similar product to this. If I am correct and my account gets unjustly cancelled again, that will be the last I deal with this company. Even if it doesn’t get cancelled, having to clear through the error message every single time I want to order ice cream or a bag of chips at midnight is making this experience annoying and not worth it (especially when the clearly scripted text based customer service responses are repetitive, unhelpful, and show a lack of awareness of understanding or even listening to the problem). C’est la vie.

GoPuff is an excellent tool to help deliver your products in a fashionable manner. However, over the years the tug-a-war with their delivery drivers makes it extremely difficult to continue to ignore. GoPuff should hold their drivers accountable for each time they fail to properly deliver an order. The drivers need to keep in mind that this service requires them to deliver in front of the customers homes, unless otherwise specified. If you know you can’t do the job, please find one that accommodates your needs. Some of the drivers lack customer service skills and it often makes the experience less pleasurable. I have witnessed drivers first-hand steal items and claim it was delivered and never showed up to my home, however there are some drivers that do care. It’s frustrating having to contact support and complain about not receiving your order or a driver being rude. GoPuff, I’ve supported you all for years and would like to continue to use your platform but I would really appreciate if you would consider training your drivers on how to properly complete the task. I tip each time I receive an order that was completed successfully. I have also, myself, delivered for GoPuff, and ensured each customer received satisfaction. By the evidence of tips, and customer reviews. The drivers are a huge representation of the company and this should be considered by the team and handled accordingly.

Love this app and have been a long time user, as well as telling everyone I know to download it. Have had a number of delivery driver issues but nothing beyond what you typically run into. Recently, I had an issue with a driver whose tracking location kept changing, marked my order as delivered and nothing was outside my door (no attempt to contact me was made) I contacted GoPuff support and they sent me another order with no issue. I'm pretty patient with this stuff so this was not anything to sweat for me and I was grateful for someone coming out again and delivering my stuff! However, since then gopuff has required me to meet in person and provide a pin to every driver. Right now I have covid and take locking down seriously and it is said my order isn't eligible for contactless delivery. I'm frustrated with this because contactless delivery is a huge plus of the app, I pay for a monthly membership with this app and am not able to access the full benefits that free users can enjoy, and I'm getting a feature taken away because of an issue with the driver, nothing that I could control. Questioning using this app any longer and just switching to UberEats or Doordash that have the same options without these issues.