These past two days I’ve tried to use this app and it’s given me nothing but trouble. The first day I accidentally put it as the wrong location, but there was no where on the app I was able to cancel the order much less even view it. And it was a nightmare trying to have the store cancel and we don’t even know if we will actually get a refund for it. Today we gave it a second chance and once again had another issue. It scheduled our food for the next day. We didn’t have a choice to schedule it or to even know what time it would be ready until after we paid. I spoke to the people at the store if there’s anyway to make it today and just make a note that it was already made and they said they couldn’t and said in order to make the food we would have to purchase it again. They had me go all the way back through the line (which took forever) just for them to tell me they were out of chicken tenders. Literally the only reason why we went here. Extremely dissatisfied with this overall experience.

I would like to say that every employee I encountered was very polite and professional. I really appreciate that. It’s the food I have a problem with. It’s hit or miss with the chicken. Sometimes it’s cooked perfectly and others it was way overcooked. I would also get these tiny little pieces of chicken. At first I laughed until I realized it was actually considered one of the tenders. Sometimes it was two tiny pieces. Let’s talk about these fries. Probably the worst fries I’ve ever had. The first few times I had them they were so undercooked and some were raw in the middle. Today I asked them to cook them a little longer and they did. But I got my order and went straight home, 3 miles away, and the fries were so cold. Zero warmth. The only reason I have been eating there so much recently is I was very ill for a couple of months and my daughter sent me a gift card. I used it up today and unfortunately I won’t be back.

The old version of the app seem to work fine for me. For some reason, the new version that debuted several months ago, does not have as many features. I loaded a gift card on the app, but it would not allow me to use the gift card unless I order ahead. My Zaxby’s will not allow me to pick up orders through the drive-through that I have ordered ahead. I have to go inside. The problem with that is leaving animals or kids in the car. I really wish I had not loaded that gift card onto the app! Today, I tried to go order ahead and pick up something, but the app would not open. I was in the parking lot of my Zaxby’s, so it was not a distance issue, it just continue to spin. I closed and reopened several times, no change. When I got home, I tried to open the app again to add the points from my purchase and it is still doing the exact same thing. Spinning never opening. I don’t know why they felt the need to change the app. I’m not really impressed!