user friendly but unfortunately I have bad experience while placing the order. during pre order z flip 7 period, I see a very good deal for trade in program. but when i placed the order, the price was different. I file complaint and ask or price match, but i got denied because the customer service said my order not placed from shop app. it was very confusing. I only place my order from shop app. it was frustrating. it's not the first time I'm having the same issue.

It has the Google Pay icon, but wouldn't let me use it, and it wouldn't let me autofill credit card info, so I tried using the website to checkout, which still had my shopping cart items, but wouldn't honor the pre-order promotion. In summary, both this app and the companion website offer a poor user experience. I'm giving it 3 stars, because it eventually got the job done, but I feel like Samsung can do better.

Super buggy gives lots of error messages. Spent over an hour trying to make one simple purchase. Unbelieveable that such a large tech company can have such a terrible purchasing interface. Update: Then when I finally made a purchase the ap. wouldn't update my location, and wouldn't take any form of payment other than Amazon pay. It also said it won't be shipped for a whole month, and gave no options to pick up anywhere except NYC 250 miles away! So I cancelled!