I some how managed to sign up for a monthly subscription, not on purpose. When I called customer service and asked how that happen I did receive an explanation, however I could not understand the explanation due to a language barrier. I was charged for 4 months but not the last 2 months, I could not understand why I was still active but was not charged all of the sudden. She did cancel my membership and emailed me a notification. My assumption is I thought I was doing a one time search and charge but some how got a subscription. I take the blame for not understanding and will watch better in the future. I feel it shouldn’t be that easy to make that mistake. The two star is due to difficult to understand customer service and unable to get my questions answered, as well as the information I was able to receive from the app when I did use it. I feel like the info is not up to date or just inaccurate. I had searched numbers who I knew the people that they belonged to but wanted to verify name spelling and I would get no results found. I also searched people with known criminal background and the search also resulted in no results found, even with one individual incarcerated. It seemed like I got “no results found” more than I got info or info verified. $30 a month I would expect to have better and more accurate results.

I used this service as a temporary thing and there was a $1 for a week deal with autopay. I made sure to try to cancel before the the date but I couldn’t find it anywhere! It was tucked in the “Contact Us” section at the very bottom. I’ve taken 1-Star off for this alone, otherwise this would be an easy 5-star rating. The service provided was actually really useful. It provided exactly what I needed and I was able to scrub my info from the database utilizing their service. This day and age this service is a extremely useful and BV had delivered with barely any issue. When I contacted customer support they were Stellar! No questions asked, they immediately understood and even did a follow up to make sure everything was ok! Absolutely! And for this I’m bumping it up to 5 stars because customer service pulled through and made this product a premium product. I will definitely use this service again and the $30 fee is definitely worth it! I lucked out with the $1 deal but now I see how useful this service is. Very impressed!

I purchased this app and was told by customer service they had no record of it when I complained of no service I sent them a copy of the receipt Requested refund Still waiting for refund Still no service Contacting MA Attorney General who is in charge of scams App Store should not continue to sell this app Developer sent App Store the same canned reply they already sent me. So, no, I do not want to change my review In addition, as I told them, I am referring their attempt to make it so complicated to get a refund that people will give up is unacceptable I am referring this issue to the office of the Massachusetts Attorney General, who is charged with prosecuting scams and fraud I will be investigating other agencies to whom this issue is important. That includes agencies and media concerned with consumer issues Other providers of information similar to Been Verified provide refunds directly so there is no reason for Been Verified to be allowed to make the process so time consuming that consumers will not proceed Update: got message from developer to write to an email address. I did that a week ago. Just another delaying tactic. Bad faith move. I suggest that this is NOT a service I would use.