Whats up developers, 13 year IG veteran here. Hope all is well. I have two questions for you. (1.) Would you enforce us to make pancakes without flour if you discovered gluten-free methods were becoming popular? (2.) Would you eradicate the usage of all pens or pencils just because we now have the keyboard? No. I’m sure you wouldn’t. As a matter of fact, I believe you would provide us with the option to decide. The rectangular grid system is uprooting a fundamental element that made IG what it was. Remember back in the day when IG filters came with a SQUARE frame option? In the grand scheme of things, this is obviously a 1st world problem, but in regards to making the decision to keep the rectangular system, I’ve noticed that even you haven’t made your mind up. You’ve changed it back and forth several times, and of my two profiles, sometimes one of them has a square profile grid, and the other has rectangle, and that’s just from me toggling from one to the other in the same minute. I believe a rectangle display works as a fantastic method for displaying IG Reels, but I think we can all agree that squares are a foundational display method. I would suggest maybe adding an option in the settings menu so users, like myself, have the option to display a rectangular or square profile feed at their own discretion. Hope this helps.

I have paid to verify both my instagram and my Facebook. When I go through the identification process it stops me at the two factor authentication. I have this both enabled on my Facebook and my Instagram. I have every authentication enabled from phone, to authentication app, to what’s app etc. it still does not detect it’s turned on. When I turned it off and back on it asked to verify my name and profile photo. I do then I get an error that says “page isn’t available right now. This may be because of a technical error that we’re working on to get fixed. Try reloading the page.” I reload and the same error occurs and I have to force quit the app to get instagram to open again. I have shook my phone so many times and reported the error and attached screenshots and the issue still remains. I keep getting messages on instagram please verify your identity to finish signing up for meta verified but your app won’t let me. There is no way to talk to customer support when you’re trying to sign up. You can only talk once you’re signed up. That’s unhelpful. If you’re trying to generate revenue have a place where people who want to pay to get verified receive customer service help. You’re loosing revenue because your system is not working for people who want to sign up for meta verification.

I really like scrolling through the videos in this app. I think it could replace TikTok if ever outlawed. Posting is pretty easy. It keeps up with the times well. But my biggest complaint is moderation. Moderators on this app are the most incompetent of anything I’ve ever seen. There are people that use AI to make themselves look like they have Down syndrome and post an onlyfans account and sexualize themselves and this genetic condition. I reported them, and often they do not get removed, which is sick. I have reported actual cyber bullying, and Instagram does nothing. But my account got flagged for one comment AFTER I deleted it. The moderation on that app is the absolute most incompetent and unprofessional and unethical of anything I’ve ever seen. I will not be giving more than 3 stars until I see an improvement on cracking down on immoral behavior. Instagram also allows hate speech and harmful messages about taking rights away from others, presumably because of “free speech”. I am not sure what the moderators are on, but it isn’t moral. TikTok is better about this. I have just stopped using it because of my mental health. Also, you need options to delete all your comments at once or remove all your likes. I have wanted to start fresh and it takes way too much effort. Some of the settings work like a high schooler programmed it in a programming class instead of an actual app. I like most of the app, but these issues need resolving.