I have used text now for multiple years now and I had received a message saying my account was flagged for spam activity and so I thought nothing about it and then I submitted an appeal and I got nothing so I waited a few more days and still nothing so I did it again I waited still nothing so I did it again still nothing so I just said okay whatever it’s not a big deal so I created another account I purchased a subscription for a year to lock in my number and not even a few hours later I get the same message and I said there’s no point in submitting an appeal because they still didn’t get back to me about the first 5 I submitted and then I had said okay let’s just try another account maybe it’s me not the app nope same exact thing happened every single time and here I had thought oh well maybe if I lock in my number it won’t do that to me but no it still did the same thing I was recently thinking about getting a service plan with them and I quickly realized that It probably isn’t a very good idea or reliable thing to do I spent at least 20 dollars through this texting service and it just took my money and flagged my account 15 minutes later I was very happy with this app over the last few years but recently I’m not very pleased with how much its been causing so many issues.

don’t bother downloading this glitchy app. they have to make issues that they need to fix. i’ve been blocked from both accounts for no reason, they’ll say your account has been flagged for a violation but will not tell you why. if you don’t subscribe asap they will block your account, you won’t be able to logged in, and when you submit an appeal it will take a month for them to respond. if they think they didn’t make an error on their end with blocking your account they will not respond and you just won’t have access to your account. the chat agents aren’t helpful at all, they don’t even know how to fix the issues you’re having. one agent told me that i had to make a whole new Apple ID in order to subscribe to lock in my number all because my old account still had a subscription WHICH IS CANCELLED AND DELETED. it doesn’t make sense how a cancelled subscription messes with a new account and subscription. when you want to delete an account they will not actually delete it, they will just keep it blocked. TextNow is not a good app! they just take your money, if they don’t like how you speak to them they’ll block your account and you won’t be able to have access to it and you can’t make a new account until the appeal is resolved. i’ve had so many issues with this app in the past 3-4 months.

I am new to TextNow. Loved it for a few hours but then tried to understand some of the options and differences among add-ons, subscriptions, premiums, etc. Their posted “help” articles were contradictory, so I used their chat help fcn w an agent. I followed all his instructions and was not able to get a new premium number unless I waited 15d. But he didn’t tell me that before I gave up my number. I continued to ask for clarification and then he abruptly disconnected the chat (after I had already been chatting and waiting for at least an hour). I continued to try to get a new number (as he had instructed). Then I got locked out and needed to recover my acct, which I attempted to do, but never received the email from them that it said I was supposed to. So I navigated around more, closed the app and reopened it, etc. And then my acct was completely suspended! Then I attempted to rechat but no one would pick it up. At least 10 minutes later an agent finally picked it up and said there is no account with my email/acct details. I’m still trying to resolve it, but this is terrible service. Been chatting for over 2 hrs and still not resolved!… …Someone finally paid attention and said they don’t support VPN… although I had t been having any problems w it while using VPN until this afternoon. And my current VPN server is in NY. TextNow requires a North American IP address. So that doesn’t really explain all the problems to me…