the app has improved a bit with the functionality of the occasional games and experiences. However, the developers seem to have missed the main reason why we use these apps in the first place: to eliminate the wait time. Basically it's not apparent how to place an order to pick up in the lobby, only how to order for Drive-thru (where we can't exactly "skip the line") or add an offer to a scan code, where we have to place the order at the counter and wait regardless. The UI needs refining.

The BK app is far better compared to other fast food apps. However it saves you no time whatsoever. The last 10+ times I've gone to BK have been getting worse and worse. They are always out of several items or something is broken and they can't make one thing or another. Of course you don't know this until you finally get to the window, which takes longer every time. 25+ min waiting when your 1st in line for a OCS, fries, and a warm coke is unacceptable! 10 different BKs and all are way to slow.

Dishonest menu pricing. When switching from pick up to delivery, every menu item goes way up in price, and you still have to pay delivery AND service fees. I've had a 20 dollar order go up to about 40 just to make it delivery. And of course, they forget items half of the time. If your order is messed up, you need to email support and wait 1 to 2 days for them to get back to you. What a joke. This app is a shining example of the bleak future we can all expect from all corporations.