The app is horrible. Too limited to use. There should be an option to customize an order of chicken, namely which pieces you want, such as only breasts or no wings, whatever. It could be done to upcharge for the selections if needed. Because there are no options, the app is useless. You always have to go in to order. Plus, the KFC store I go to never seems to have enough pieces, which is poor customer service. But, if allowed in the app, they could prepare more before the customer arrives.

Don't waste your time!! Downloading the app is a joke. I placed an order in the mobile app and not only were few of the items incorrect but I was also missing items. Unfortunately companies no longer care about the quality of customer service provided. Even if you go out of your way to contact the manager, or the corporate office or complete the survey regarding your experience , you will not be contacted. They've already deducted your account and that's all that REALLY matters.

It's a great app with great digital exclusives making using the app great. However, the moment you get an item a lot, they start raising the prices on you. Plus, the rewards suck. You can get a chicken sandwich combo, which is great, but they do not let you change it to the spicy version. Plus, the app never actually tracks when your order is ready. If you put in a mobile order and the app says ready it's NOT! I'm not saying that mad I'm saying that as a warning. just go through the drive thru.