The app was helpful for setting up my 5g home internet. However, I believe verizon deliberately slows the process to update your alert preferences so they can remove the $10/mo discount. You need to have a phone number or email set up in order for them to alert you that the bill is ready, but the default phone number is the fake one assigned to your router. They mail you paper reminders by default. When you try to update and confirm your alert prefs, you are taken to a never-ending "processing" screen that will time out for inactivity if you are not constantly on the page. This is the same for the website on a computer. I had to call for quite a while and figure out how to get past the call tree before I could finally speak to someone that I could provide new contact details to. I was not sent a confirmation or anything yet, so it's still questionable whether they were really updated. And for the cherry on top: I was promised a $50 target gift card as part of the 5g home offer, and after a month of waiting, the app finally claims it was emailed four days ago. They didn't have my email then.

I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines. The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

Not only does my password keep getting erased from my saved passwords, but when I try to reset it and tap the “verify / deny” [popup] message it sends to my phone (rather than an actual text message with a verification number), all I get is rerouted to a blank in-app page that says “Sorry, the content you're looking for is not available.” I try to get help but then I’m told that in order to troubleshoot, I have to log in. I can’t. Because your app and password reset system is broken. Who needs a PIN number or a text message method when y’all use this broken nonsense as the only means to verify?! My app is logged in but I can’t do anything else because it’s asking for a password it won’t save, erased when I manually saved it last time, and now won’t actually give me any way to reset it again despite being on the same signed in phone I purchased the service for several years ago and have never missed a payment on, and it acts like alternative text and email verification don’t exist. This has been an issue for well over a year now. I even updated the app in hopes that would solve it but it hasn’t.