Ok so on August 6th I used the app to pay a sum of money toward my past due balance. I admit that I did see my checking account underneath the where you enter the amount. Usually when entering the amount the payment you could choose your payment. Now it automatically processes the payment. Well I kept repeating this to the customer service rep and to Jose the supervisor. Jose kept reiterating that they could reverse the payment if I wasn’t in a past due amount status. As if I didn’t understand. I understood which by the way is not a good idea. I called to get them to take that checking account deleted but he claimed he could do so because my account wasn’t current. Which meant I would have a return check fee from AT&T and my bank. Well he kept ignoring my point to ask in the IT department to change this process. I would like if they can ask the customer to “ Confirm you want to use the checking account that’s on file before moving foward “. That’s all but he did not hear or listen to the customer. In fact I was more irritated by his remarks of we must follow the process. Completely ignoring my request or suggestion. So if I hadn’t deposited that amount asap, again I would have incurred two return check fees. I know they need too restructure the app to make super easy to use and to confirm if the customer will use the payment on file instead of automatically using it. I will add more later.

AT&T fiber to the house has been inoperable for 7 days now. No internet so no AT&T Direct TV Streaming, no Netflix, no Paramount, no use of in home Sonos system, no use of the laptop to finish my tax return that’s due in two weeks, no use of WiFi phone service (we have to use this because the AT&T cell service to our home is “1 bar quality”). We’ve used up our cell phone data plan as a result of this so now AT&T has got us in the slow lane for cellular data (thank you AT&T!!). Every day we receive encouraging messages from AT&T telling us they are on it and not to worry as the service will be up and running at 1pm, 2am, you pick a time and they’ve probably promised it over the last seven days. If you try calling to get more information you are routed to a call center that sounds like maybe India, or Bangladesh (you get the picture). Nice people but they can’t really help or tell you anything you don’t already know. I actually empathize with them as they get the wrath of folks in our situation and can’t really help us. All our neighbors are getting same experience and none are getting straight answers. We are in a somewhat rural area (an hour outside of Houston) so this “inconvenience “ isn’t affecting vast numbers that would make the national news. I guess the moral of the story is buyer beware, especially when living outside the dense urban cores around the country.

My AT&T wireless phone bill is NEVER he same it’s always 50 to $60 higher than what it’s supposed to be. When I signed up originally, the guy came to my home and set everything up and promising that my bill will be around $160 monthly. He told me the first couple of months the bill will be a little higher but then it will adjust and my bill will maintain same amount afterwards. Year and a half later I’m still yet to see a bill that is below $200. It’s usually $220 to $240. I called customer service a few times and I remember onetime spending more than an hour discussing the bill and taking out several items from my service to ensure my bill would come lower but I’m still waiting!!!! AT&T has such a complicated billing system with their bonuses for your trade in and their new phone spread out in a manner that you are tied in and cannot cancel the service without taking significant loss. I was with T-Mobile for 15 or so years and most of those years my bills were constant, never had any issues with billing system, they gave trade in credit right away and not spread it over 3 years! The reason I switched to AT&T was because my colleagues were telling me they had better cell service but I’m yet to see much difference between AT&T and T-Mobile. I’m not a happy customer with AT&T. I switched my home internet and my cell service for my entire family with them and now I’m stuck!!! This is utterly disgusting, frustrating and unacceptable!