Whether you’ve been a customer for years and paid your past purchases on time and all Paid off, this company will not verify your person if you have identity fraud on your credit. I’ve had to have identity fraud on all three credit reports as of recently, and not thinking on it went ahead to purchase an item of which I’ve purchased through affirm and paid off. (I’ve been an Affirm customer since around 2014). Once I was in the affirm app site, I received a message that I would need to be called and verified due to the identity fraud. I waited for a couple days with no call from Affirm. Though it stated it would call me 1-3 business days on the site. I decided to call thereafter and for three weeks straight spoke to different reps. Each rep would tell me they would call me back once I hung up the call. I never once received a return call. This company was great while I was able to benefit from it, but if you ever have identity fraud at your end, you will not receive the courtesy they state on their site to call you and verify your person over the phone. It’s been a waste of my time trying to connect and they ask me questions to then tell me there going to call and they do not call. I’ve deleted the app because it’s a no-go at my end with this company at this stage. Terrible service.

I really love the Affirm app, and now that they’ve added the Affirm card it’s even better. I like how your limit changes for different stores, the ability to pay monthly is a god send to me. The absolute only thing i do not like at all, is the in app customer support. I haven’t utilized their support by phone so I cannot speak on that, however, when I’ve contacted support via chat in app the support representatives have been ummm let’s use a nice word, nightmarish to be honest. Half the time they absolutely do NOT understand why you’re even contacting them and give some canned macro response instead of actually reading what you typed and explained in vivid detail regarding the issue. It’s awful i mean for me it has truly been an awful experience. I worked many customer support roles in my life and made my way to CXO, and so I’m all about the omni channel customer experience, and that includes active reading in my case, they don’t listen or they don’t comprehend I’m not sure which, but i feel affirm needs to invest a little more in training their support team I truly mean that in the nicest way possible. I still gave 5 stars because the app is really great, just not the support. Sorry!

Affirm is good for large purchases if you’re able to get approved. I had issues getting approved at first and my credit was good. Affirm doesn’t list a minimum credit score to qualify for a loan, but some websites state if you have a 640 or above, you’re more LIKELY to get approved. I don’t think that’s truly the case because I had a credit score well over 640 & I was still denied at first for small purchases less than $400. Then I was approved for a purchase of $2000. It doesn’t make sense at all. Every time I login in, it tells me I need to get pre approved again! My pre-approved amount always changes. I was pre-approved for one amount and when I logged back in, the amount was significantly lower. More than likely I will not use affirm again. I’ve paid off loans with them & even paid off some loans early & I was still unable to get another one. Another issue is, I doubled up on payments for one month, I thought it was go towards the balance for the next month & it did not. I still had to pay for the next month. If I would’ve known that at first, I would’ve never doubled my payment. Instead I would just continued to pay month to month. I’m not really sure how Affirm works but it’s a major headache. I will stick with other companies. The upside is, the interest rate isn’t that bad. Far less than other companies.