I am deeply dissatisfied with this app. I am awaiting a package that is already overdue, and despite being enrolled in Delivery Manager, the filters box fails to display the package. However, it is visible under “view all.” The app is also excessively slow and prone to lagging. The tracking information is inadequate, as FedEx seems to update it only once a day, unlike their competitors who provide constant updates, including live tracking of the driver’s location. I received a delivery exception notification, but it was unhelpfully vague, offering no explanation for the exception. I had to contact FedEx to learn that the real reason was due to increased package volume and the local delivery office needing the package for inventory, which contradicted the app’s message that it was out for delivery. This essentially meant that the package was still being processed. Additionally, attempting to initiate a vacation hold through the app results in an error. The previous design was far superior. It is ironic that FedEx customer support insisted I use the app “for the latest information,” given its numerous failures. Another frustrating aspect is that if you change delivery notifications to SMS, the app persistently prompts you to switch to push notifications. Unlike their competitors, FedEx is unable to support both SMS and push notifications, allowing only one type. Overall, this has been a highly disappointing experience for the customer.

So I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time.

Update November 5: I’m downgrading this to a one because it will not remember the notifications. That is now broken. Every time I open the window to track a package, I get a pop-up asking me if I want notifications. Every. Single. Time. Even if I have repeatedly put that I want to be texted once it’s delivered. This app is bad enough, please stop breaking the few things that do work! Original review: The app is great but we’re forced to take the new update instantly. This caused problems during Hurricane Helene. I live just outside of Asheville, North Carolina; Google the devastation. I updated all of my apps the night before the storm hit, assuming I would lose electricity for a few days. The first several days I had to walk 2.25 miles to get a cell signal. When I was finally able to get minimal data, I couldn’t use my FedEx app because I needed to have the latest version that I later discovered had been released that morning. As I could barely get any data, I couldn’t get the updated version. I was desperately trying to get my packages to a location that actually had a road. (Not exaggerating) About a week later, I was able to update the app and the very next day, was locked out again because I didn’t have the latest version that was released that morning. FedEx, please please please give us a week to update before you cut us off. You really let us down during the devastating storm.