You cannot contact Lyft when you have a problem! This morning I had a nice Lyft driver take me to my bank. After she dropped me off the app chimed. I look and they’re sending another driver to my home! I messaged her right away that Lyft already took me. A minute goes by and my phone chimes again! They’re sending yet another driver to pick me up! I text again that I’m already delivered. 5 times it happened! Then I walk to the supermarket a block over and do my shopping. When I finish I send for Lyft The app wanted to not use the address where I was so I overrode it and typed the address in. Then my nightmare of getting picked up started. 3 drivers went to the next block and 3 of them were pretty stupid drivers. I contacted each one and told them I’m at the Smith’s supermarket, but they each said I had to put in the correct address (I did at the start). All of them cancelled 😡 finally I get a driver who is hip to Lyfts malarkey and he came right away to get me. Just so you know-I was a taxi driver for over 20 years and those 3 drivers who cancelled won’t make any money at all. The driver who picked me up will make lots of money! I bet Lyft is going to try to charge me for all their attempts!

I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

I had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up.