We were traveling home after spending a few days at Walt Disneyworld in Orlando, FL. Flights with other major airlines were way out of budget since this was Christmas week. I took a chance and booked our flights home with Spirit. I will admit, I was anxious due to poor reviews I’d read online but figured I could tolerate a short flight (2 hours) even if it wasn’t that great. I was nervous our bags would be too big and we’d have to pay to check them but the agent said “Oh! Just those (backpacks)?! You’re fine!” and we had no issues boarding the plane and ever were allowed to use overhead storage (I understand this may not be the norm). When it came time for refreshments/snacks we found the variety very impressive; even though we had to pay for them we didn’t mind because they were high quality, substantial snacks- our son was even able to order Cup Noodles! Our son usually has ear pain on take off/landing due to a history of ear infections which caused some damage but not on this flight!!! When we were leaving the plane, the pilot was coming out of then cockpit, we complimented him on a great flight and he invited my son to come up front and look around. We were VERY satisfied with the airfare fees and overall high quality of services provided by Spirit. We will definitely fly with Spirit in the future!

I’m a frequent flyer and have been with Spirit for almost 10 yrs. Without failure they have always been good to me except for and I say again only when COVID -19 started. I don’t think any airline was prepared on how to deal with COVID-19. Over all they are affordable and there Pilots are amazing the flight attendants varies but the seats could be a lot more comfortable even the big seats which they call first class. At $100-$130 that seat should give me a message be heated recline and should come with a free glass of wine. But for that kind of service I would have to switch to a different airline altogether. Well spirit I’m a ride or die type of gal so I guess we are stuck with one another. It’s good to have wi-if now so I guess you are working to make it better so no complaints a little at a time. Please stop going up on your bags the pricing for carry on is more the a checked bag why, there’s no reason for this seriously. We are all trying to survive Along with that comes traveling so be a little more considerate to your dedicated customers and your pricing. Things change all the time just be aware to how much your adjusting your prices. For many it hurts they’re pockets especially to a med to large size family. Ijs thanks spirit for all the safe travel to and from much appreciated.

Hello, I am totally blind, and just downloaded Spirit a few minutes ago. I found upon signing up for an account, almost all parts of the process are somewhat inaccessible. The “Sign in” and “Create an account” buttons, as well as everything else in the app, are labeled just fine, but here’s what could be fixed: The text fields after the statement “Please enter your name as it appears on your government ID” should be labeled “First name,” “Last name,” and “Email.” The field to enter your password (which my iPhone’s screen reader, VoiceOver, reads as “Secure text field”) should be labeled “Password.” The button to show/hide password should also be labeled, as well as the button to go back at the top of the sign-up menu. The areas to enter your birthday and country, although my screen reader handled the pop-ups beautifully, should be labeled accordingly. Finally, after you are in the main app after creating an account, the button at the top of the home screen that takes you to a menu where you can view/edit your profile should be labeled “My account” or something similar. Thank you for taking the time to read this, and hope these issues can be resolved soon.