The Universal app for ordering food doesn’t work properly. I tried it several times and so did your staff. After 20 minutes I asked to pay cash. Most of your associates are rude and don’t pay attention when asked questions. We booked with Hilton a Universal partner hotel and were told we were entitled to EPA. After getting up extra early and finding a bus we arrived at 8:17am and were turned away from entry! We had to wait half an hour to get into the Marvel side of the park only to see select people allowed in and one person actually riding the Hulk by himself. We were first at the barricade but when it was opened the other guests pushed past us!! We finally made it to King Kong at 9 only to find it didn’t open till 9:30. We came from out of state and spent a lot of money for just one day in this park and it was not enjoyable and definitely not worth the price of the tickets to be pushed around by rude foreigners and people who constantly walked in front of us as we were trying to take pictures! The interactive wand experiences did not work either. I used to visit every year and was looking forward to the new Universal Experience, but I will have to think really hard about coming back here again. I definitely did not enjoy the aggravation and stress I was forced to endure today.

I’ve used the app for previous trips to Universal and it has been perfect! Everything in one place. However, I’ve got tickets to go in about a week and the wallet constantly gives the error: “Oops, something went wrong loading your tickets & passes. You may be looking at outdated information. Tap here to try again.” I’ve been “tapping here” for months since I ordered the tickets with no change. I’ve called and chatted and emailed customer support to no avail. No one can help me; they all claim no one has access to the app. They sent me round and round in circles and wound up telling me to just get my tickets printed when I get there. What is the point of having an app then? I’m VERY disappointed as this is my boyfriend’s first time ever going and I wanted this experience to be absolutely magical and perfect. Now we will have to wait in line for someone to send us round in circles just to print off paper tickets. I reached out as instructed via email and today it is fixed!!! Katie in guest communications is fantastic!! Thank you!

Just came back from Florida to New York and using this app was awesome and very helpful as me and my family do not know where to look in real life for the times this really helped with that. and I was looking through your password reviews, and one of the guys said something about that The food delivery on the phone wasn’t working. Well I think his phone might be broken because that was not only the best , but also the FASTEST SERVING TIME OF MY LIVE!!!! it felt like they came in less than five minutes after ordering on the app and it was quick and easy simple. Recommendation for future time: you guys should add a thing on the app where they tell you what the wait times for express passes because me and my family brought the annual express pass and we kept have to ask the workers what the time was🙃 and also I know this has nothing to do with the app, but that Hagrid motorbike magical creatures adventure is the most cool roller coaster. I’ve been on in my nine years of liveing!!😁😁😁 Edit: Thank you Universal for reviewing my review.!