I tried every which way I could being able to add my boarding, pass to my phone, and there was no way of getting it done. When I got to the Pittsburgh airport, everybody in line had paper boarding passes printed as well as I did. Nobody could hardly do it except three other people out of over 100 people that were on that flight. On returning when I tried to add it again to my phone from the app, my name, and the checkmark next to it was grayed out and could not tap it and then it would add it to my phone the same way it happened when I tried to do it on the beginning of the trip. Embarrassingly I had to ask the hotel I was staying at The. Please print my boarding pass for me so I could leave. It is a huge inconvenience and I called Allegiant left a message for them to return to me with how to fix this or how they can fix this. Nobody responded. Typical.

If looking for my review of the app, go to second paragraph. So far I’ve had a pretty good experience with Allegiant. They fly a perfect route for me to fit my needs, and for a fraction of what it would cost at a major airline. My only issue is the seats. I know that it’s a budget airline, but if you’re tall and have long legs, you’re almost forced to get an exit row or a seat with extra leg room, all of which cost extra money. I was challenging myself to get the cheapest round trip I could, and the total came out to $180 with a middle seat in the back coating $0. I suppose there’s a reason for that, but they should really update their interior to allow for larger, longer people to be comfortable. If I had shorter legs, I’d pick rear seats all the time. Onto the app: If you use a VPN, you will not be able to access this app, so turn that off. The app itself could be programmed much better. It’s not necessarily hard to use, but it’s very buggy and slow. Half the time it doesn’t allow you to check in, which forces you to have to either do it at the airport or to do it on a computer. Sometimes when I try to book a flight, it shows that the specific route isn’t available when I know for a fact it is. Sometimes it logs me out randomly which is a pain in any circumstance as it’s meant to make things more convenient, not more complicated. Overall, with a few fixes, this app could be a decent app. Hopeful for more to come.

I missed my flight Friday, May 17 at 8 AM due to an oversight on my part of setting my alarm accidentally an hour later than I should have. Gate closed at 7:45 and I got there at 7:46. I was impressed that Carla at the gate called my number to see if I was coming. I would have made it but got a few red lights on the way and TSA takes its toll on timing. I was grateful for the help Eduardo gave me as it was a miracle to make the next 10 AM flight and not have to cost me much money being a senior citizen, widow budget Queen! LOL. He went the 2nd mile for me and was very empathetic, sympathetic, and understanding. If not for him that miracle would not have happened. I loved his attitude of “let’s see what we can do”, that gave me hope. I was never so grateful that I made that second flight! I was grateful for Trina‘s smile and desire to help and also Ronnie the flight attendant, who was extremely helpful in getting my backpack above in the luggage holder. I love Allegiant air and I’m so grateful for the reasonable pricing so I may visit grandchildren on birthdays and special occasions more often!!! Thank you again! Lynn Richardson