I enjoyed app at first. I cancelled subscription and still have time left through December 2 and they DID NOT REFUND MY MONEY which I didn’t want back. All I wanted was the subscription through December 2. I would subscribe back around that time. After emailing them several times I got NO RESPONSE. I am waiting for Apple to respond. So now I can’t see my saves videos on cloud which I have paid for!! They want me to subscribe again. I am highly disappointed in their customer service and product if they don’t refund my money or give me back my access!!!

When I first got the camera, I struggled with getting the connection, but eventually got it. I love the camera, however, my issue is with the delay of accessing a Live View of the camera when I’m away from home. Under WiFi, it would access just fine but still had a slight delay when it says a motion at the front door. It doesn’t always register and send the notification so I can see fast enough. When I click on the notification, it loads for a good few minutes before accessing it and by time it loads…whoever it was are now gone in or left the property. So, the delay is my biggest issue when I’m away from home. Sometimes it doesn’t notify me that someone just left out the front door. I have it right where it picks up when the front door opens and I know it should pick up when we leave home because it do every time I open my front door to walk it I get a phone notification. My niece goes out and it barely picks her up and I’m not sure why. She can’t avoid it because it’s right there. Anyway, I still like the camera though.

I contacted the company when I saw that the only thing I could see was a still picture of no use. I was assured that I should be seeing a moving image, even without a service plan. I chose to get the service plan based on the information provided by the company. Much to my disappointment I am still receiving a still image and when I checked the cloud all that was there was a several minutes of a still image. To boot, there appeared to be no sound whatsoever… I sure can’t say I’d recommend this product or service! I downloaded the app from their website and still haven’t been able to get a moving image or for that matter any image unless I opened the app manually… I may not be the “best” at following instructions. Being an electrical engineer, but I can spot when said instructions leave a lot to be desired. I don’t feel I should have to spend any time on a company’s website to get their most basic model up and running! (Especially when they provide paper instructions for setting the darn thing up. Three different degrees in three different fields, think I have seen my share of instructions and know how to read them. Be more than happy to discuss them with someone from the company that is not an AI.