Rented 3 vehicles, was only able to use the first 2 for about 5 minutes, until the anti theft system went off for no reason and stopped all vehicles. The 3rd one did not start or move at all at the initial purchase. I was not given a refund (though I requested one multiple times), but rather credit for in-app currency (which was only about 40% of what I paid for. Terrible!

The pedals are extremely stiff, making it very hard to start moving. The bike stopped accelerating in the middle of the ride. I had to end the ride mid-trip. The app also does not end the ride properly. It doesn't always recognize when the bike is already at the right parking spot. So when I try to end the ride in the app, it doesn't end. And the bike is locked, so I can't move it too another spot. Fix the bikes AND the app.

The app wouldn't save my reserved bike. I tried multiple times. Luckily, the bike wasn't far from my home, so it was there for me to unlock and use, and I had no problem getting my ride started (except that I had to take the quiz again before riding, but maybe the city requires that). Also, I'd like for app to have feature to filter to see only bikes or only scooters rather than having to zoom in to see what's available at a particular location. I have a preference to use the bikes.