Be sure not to make a mistake on your order or choose the wrong payment method. I ordered food for a sleepover my son was having and needed to make a change to the payment method I used. Couldn’t find any way to do it. So I cancelled the order, literally 1 minute after submitting it. I received a message saying due to the inconvenience I was still going to be billed. I contacted customer service to explain I still wanted the food I just needed to change the payment method. She said I needed to click on the receipt for my order. However, I cancelled the order so soon after my order was made there was no receipt. I explained that since I was being charged anyway I still wanted the food. She then said other then placing another order, there was nothing she could do for me. What!?! What happened to the food the restaurant had already “prepared” and was being charged for?!? Wasn’t that the reason they gave me for not being able to cancel the order in the first place?!? She did say she would escalate the matter with a “service specialist” but that person didn’t contact me until 24 hours later. So now I am out the money for the order, never received the food, and ended up having to go to another restaurant anyway.

Just Like Uber eats, The Drivers Have Zero Respect but Here In Chicago, They are basically making us as customers Pay for their gas. I've ordered food from Postmates in the past and the drivers are completely Disrespectful, They dont leave their Vehicle, Its just A waste of resource to be honest. I've had to leave my apartment Just to Tell drivers to Get out and bring the order to my Door. Im a College student and I Can't sit here and leave my desk or my PC to Go and help someone follow clear directions. I dont tip any driver, Because to be honest, They dont deserve it, They are mad Disrespectful and have zero manners for the public, Uber needs to Start Deactivating Accounts that wont follow Guidelines. I also been a Driver for both platforms, and The Continuous mistakes They make with app errors, GPS Problems, and the Cashout portion is just sad. Not to mention Customers LIE a ton saying they never received their orders so now to ensure that this Isnt said, I catch them(And have caught a few on video), Cancel the order after they got it and Say that they never got it. Its sad. Customers and some drivers need to start being held On Consequences Because this is Getting out of hand with the amount of Lies going around Via Drivers and Customers. I now wear Gopro's to ensure I'm Covering myself when delivering. Its sad people are evil to Lie when we have other jobs and we do this as a Graditude to Soceity

First time I got food the driver took an hour the place was only five minutes away from the location I was at my food was cold and I’ve had nothing but problems since… and I just placed another order in the restaurant actually canceled itSo I start to chat with the people and they are rude and then if you don’t answer back right away they just drop the whole conversation which I find very very unprofessional. I’m sorry if I can’t sit and chat about it for 30 minutes OK over a $13 order that was canceled they just needed to fix it but I guess it’s too hard for some of these people that work for Postmates sorry not sorry just keeping it real and this one by far is one of the worst services and just plain rude. I’ve noticed lately and I don’t know if it’s just because lack of drivers but the quality of service has gone down the tubes for a lot of these types of services and I’m not the only one that feels that way UPDATE! They said they refunded it which they never did time and time again they fought with me and got an attitude thank God I deal with Apple and used my Apple card because just now after 10 PM I got my refund the next night? This is the most crooked company and needs to go they told me repeatedly that I got a refund nope I just now got it because Apple investigated it and fixed it. BEWARE THEY TRY TO STEAL MONEY AND NOT GIVE IT BACKTy Apple Card for getting my money that they got an attitude about and said it was refunded when it was not. Awful awful awful app