Everything about this app makes it easy to order for pickup or delivery including the menu with pictures and descriptions. The only thing that is lacking is being able to add a gift card in to pay for my order. I love to use gift cards to pay for my meals. After purchasing a FireHouse Subs give card found out that if I want to use it, I’ll need to go in person to place my order. That’s not convenient!!!!! There’s usually quite a wait for whatever I order and being able to place an online order then go and pick it up is absolutely the Best way for me and my family to order but I can’t use a Firehouse Subs gift card to pay for it. Next time I’m standing in front of the gift card stand at my shopping store that gives 4X points I’ll have to choose another restaurant to spend my money with because I’m not going to waste time waiting when I never eat there at the restaurant

The app in and of itself is user friendly. The overall experience of picking what I want on the sandwich is very straightforward. And it's easy to reorder previous purchases. Here's the stupid. I don't allow a lot of apps to send me notifications. So if I allow one, it's one from which I want information. Getting The notifications on THIS app is like going from Greenville, SC to Asheville, NC by way of Los Angeles, Ca. If I touch a notification in my feed, it opens the app.... which sends me to a website..... which prompts the Apple app store to open...... to the Firehouse Subs app store page..... which tells me to open the app. WAS THIS DESIGNED BY RUBE GOLDBERG!?!?! Talk About Taking The Long Way Around! That opened 3 apps...count it....1) Firehouse Subs, 2)Web browser, 3)App Store,....3 apps just to do 1 thing and I STILL have yet to see the notification. That's as stupid as asking for pickles on your sandwich and getting a long pickle spear on the side instead of sliced pickles ON the sandwich! Are you SERIOUS....!?!

I “dine in” @ FH often. I stopped using app ages ago because of little/frustrating issues each time. I have to go to store anyway so why fool with a troublesome app. I always give my phone number to earn points, but never know if/when/# points. Today when placing my order they checked at the register and I have 20,000+ points. I and manager both tried to check via app,but it keeps saying update app (but not updating when clicking) and won’t let me in. PS…I LOVE HOOK&LADDER…best sub ever! ———-UPDATE App finally updated. It now seems to be working correctly. I think the problem was just very very slow updating. In fact, today I was able to use the app to redeem points in the restaurant for a free Hook & Ladder sub. There were no problems this time. If it continues to work as it did today I’ll be happy.