I preferred the old app more. Now, the addresses auto fill, which I thought was great! But when Moes sends the order to Door dash, the address changes to the apartment office building instead of my own. I usually get away with this by putting the actual number in the delivery instructions, but I don’t always remember since it’s correct *in* the app. When ordering kids meals, the cookie and drinks aren’t always in bag. I’ve gotten both a total of once out of 10 orders. Sometimes I get the cup, but no drink. Sometimes i get the drink, but no cookie. Sometimes i get neither. I can live with it since I’m not a huge fan of the cookies and the available soda options (I’d rather use the freestyle machine). The address changing is truly the most annoying part because it’s a hidden bug and it’s not directly fixable until I get a text saying it’s arrived and I have to correct them.

This app is now worthless as a means to ordering ahead. Some of the ingredients that we could get while order in the store are not available on the app anymore; my 7 year ago nephew loved the diced tomatoes and always asked for them every time we ordered from Moe’s, but now we can longer get the regular diced tomatoes in store nor on the app and my new phone absolutely hates pico de Gallo. So congratulations, my nephew now refuses to eat from Moe’s because, in his words, “Moe’s is so stupid for not having any good tomatoes anymore! I never want to eat there anymore because they don’t have the good tomatoes anymore! hate them, I hate them!” I remember when this app had a great star rating, but what did you expect would happen when you make drastic changes to the app that makes it worst off than before? “Great job”? NO!!! Probably the best thing for you to do with this app is realize you made too many mistakes and just need to start back at square one!

My wife and I decided to order Moe’s for delivery and, because the experience through UberEats was sub-par and wouldn’t allow you to remove ingredients from entrees, decided to go with the app. We wanted to order an extra side of rice, which wasn’t available. Regardless, we placed our order. When the DoorDash driver got here (not a Moe’s employee) he let us know that the drink/cookie which, we paid extra for, was not given to him. I then went on to their app to report the issue and there was no such option. It asked me to email their help line. After doing this (and I highly doubt it’ll be refunded) I decided to try and be helpful and submit feedback on the delivery process. Instead they made me choose a specific feedback option and delivery was (somehow) not an option! So I couldn’t even provide the feedback above within their own platform and instead had to come to the App Store to let them know. Really disappointed as I’ve been a Moe’s customer for a long time. Will be choosing Chipotle for future delivery options - which are becoming more frequent.