I used to get cash back in a reasonable amount of time. Now they hold orders over your head saying it takes 3-14 weeks for orders to get approved. You'll be stuck waiting outside of the quarterly time period that your big fat check would come for orders to get approved. They are holding orders with cash back that's less than a dollar hostage. I have orders .91¢ and less from June pending. No notifications when it's approved or adjusted. not as good as it used to be. Everything is 2 to 5 percent

The app works or it doesn't. Rakuten in general is great, especially with the desktop add-on. The app only works correctly sometimes. I've reinstalled and cleared cache and it still only partly works. Sometimes I can't get into any profile/account info. Sometimes the biometrics don't work. Currently I can't see any history, it shows my last trip was 2023 (which is not true.)

It's been great for cash back, usually one of the top apps along with TopCashBack. It is slow to acknowledge qualifying cash back transactions and even slower to process them/cash them out. The 1 star is because their app broke around a day ago (12-06-2024) and hasn't worked since. I've forced stopped, reinstalled and signed back in, it's still not loading when you open it.