The camera and service itself are just ok, but there is no customer service department. It may be 1 guy at most that occasionally checks his email. They have a phone number that plays music for 2 minutes then hangs up on you. I have called countless times throughout there there posted customer service hours for 2 weeks and never, NOT EVEN ONCE, had anyone ever answered. They automatically sign you up for auto renewal and you are unable to turn it off yourself. When you go to cancel subscription it prompts you to reach out to customer service to cancel and even makes you click “I understand.” Joke is that you can’t reach customer service. No one answers the phone, the bot just tells you no one is there then pushes you to email, and with email they just keep sending the same one over without solution. At this point I am still on auto renewal….i have received the same 3 emails about how to cancel my subscription, I told them that the app says it has to be done from there end, I get an email back saying that they cannot change their Apple subscriptions, I send an email back with screenshots and (for the millionth time) begging them to just cancel my subscription……no response. I have had to disconnect my payment method to avoid their auto renewal. After this is current one is up, I will no longer be a customer.

I used to like this app and the cameras from this company. Unfortunately, like many other companies greed has taken over. With the latest update, you have to suffer some type of ad pedaling some kind of crap that you're not even remotely interested in. Even if I was interested, I make a mental note to not ever click “more information” simply because of having to sit, held hostage while the ad times out so I can exit out so that I may finally be able to look at my cameras which is why I’m opening the app to begin with. Imagine this; you get an alert that someone is in your house without your permission so, you get out your phone or computer to see what’s going on and time is of the essence because your home is being broken into…. But wait! You have to sit through an ad for some insurance company promising to save you money. Well while you’re being held hostage in ad prison, some guy with a hoodie and his pants around his thighs is relieving you of your electronics and cash and jewelry you have in your home. At least you’re going to save a few buck on your insurance because of this ad. Long story short; I’ve already given you money when I bought my cameras from you. Quit being so disgustingly greedy and lose the ads.

Blink has okay quality, but you have to pay to get normal live view and that was super weird to me. The app wasn’t my favorite either. Yi does all the basics without having to pay, and the KamiCloud subscription is cheap to be able to store your footage. The video quality is great, not like the average grocery store where you can’t see facial features. The audio is clear, the speaker function is clear, the notifications are accurate and helpful. We have them for our driveway, backyard, entry way, dining room, but for our living room we use the 360 camera and I LOVE IT. Controls are simple, we can see absolutely everywhere just by swiping on the controls. The app itself is easy to use, just do some exploring on it and you’ll find all the different functions and options. They are way cheaper than Blink, too. I know Blink can link with your Ring doorbells but it doesn’t bother me. Our ring is separate, it’s not a hindrance really. It’s worth it to get these cameras in my opinion! Big bang for how cheap they are, it’s so nice having an affordable, quality security system.