This is the best network management application I have ever used. It offers many ways to troubleshoot independently, which greatly frees up customer support. I would improve the chat feature by debugging the live agent option. Disclaimer: Do not close or navigate away from the "live chat" window; otherwise, you will be disconnected. Also, ensure you send a message every 2 minutes. This is the only glitchy problem with the app, and I didnt find it bad enough to remove a star. Thanks ATT!

The app is incredibly frustrating to use. It's slow, and basic tasks like blocking a device are unreliable. I often have to attempt it 4 or more times before it actually works, as the app repeatedly says, "Hmmm. That didn't work." This makes managing my devices unnecessarily time-consuming and annoying. For a smarthome app, I expected better reliability and efficiency. Needs serious improvements.

This app is good, but so inconsistent. The fingerprint access stopped working a long time ago. Despite it being enabled, it still asks for my password. My main reason for use is to alert me when unknown devices join my network. But since the last update, it is alerting me when my own saved devices join the network. I have them saved to profiles, so it should not be alerting. This is very annoying.