I've been using the app for about 4 years. They almost lost me because I was struggling to get into my original account when I accidentally logged in with my Gmail, they lose 1 star due to the hassle of trying to get into my original account, it was not smooth or easy. But I'm back and excited to book more restaurants. Easy and smooth to use for booking. It's a bit clunky with account management.

The app makes it very easy to check availability and make reservations, including when special requests are necessary. Edit: I will lowered the rating. I liked the app because I was always logged in, but the app no longer remembers who I am and forces me to go through the same login process as I would with a webpage. Therefore, the app is now redundant and unneeded.

Why has this app gotten worse over time? There are no longer any filters for my searches and so I have to sort through restaurants that are 60 miles away to find something near me. Places are also presented in seemingly random order. I can't say that OpenTable is worse than the other reservation apps because they have their own issues, but it seemed to be easier to use a few years ago as compared to today.