Really, really bad search function. Deeply unintuitive UI, and that's coming from a tech-savvy 22 year old. I can't imagine how hard it would be to navigate for older folks. Why does searching individual practices not show the correct results? Or even individual practitioners? I have to sort through huge lists of providers instead. Really bad.

I've been trying to load the app and the website for 2 days now. So far neither will load which in effect makes Aetna useless. FYI, there's absolutely NOTHING wrong with my wifi. Everything, but Aetna loads just fine. I was even playing a game on Steam. As much as you pay, you'd think it would work. But then sometimes we tend to ask for too much.

I haven't been able to sign into the app for over a month. It always just says "technical issues" . Can't get into the member website either. I cant access my insurance cards or anything. I dont know whats happening but this is extremely frustrating. I've tried numerous different browsers. Un-installed and reinstalled. Can't get into anything. If I could give this zero stars I would because this is absolutely ridiculous