For a while there wasn't a charging tab to see how much your charging cost at home and with the new update they have the feature to select your time of use plan with your electric company and it automatically sets the schedule for the days of week and even the season which is really nice! Now I can see how much it costs per night to charge at home during off-peak hours. Although I wish there was more detailed controls. For example the app tells me that my window is open, but doesnt say which window. The Tessie app can do this though, which is what I use more often than the official Tesla app. I can only set scheduled departure for "all-week" or "weekdays" there is no "custom" tab to set the days where you actually work... I'm glad they added automations to the shortcut app on iOS. But still, this app is meant to be more simple, and made for Monitoring rather than data harvesting. If you are a data geek and need more practicality and functionality over charging schedules and location automations, I recommend the Tessie app premium version.

I don't know why it is so difficult for the app developers to keep the Phone Key working. It worked flawlessly from the time I bought my Tesla in June of 2018 until Feb of 2024. I requested a service visit and Tesla told me the issue is the app and not the car. Every other aspect of the Mobile App to Car works flawlessly. The calls and texts work without issue. Bluetooth audio works fine. The map always knows where the car is. The stupid phone key drops left and right - even when I am in the car and driving it. The "Phone Key Best Practices" are useless. The only thing that works is to close the app and re-open it. Every. Single. Time. How hard is it to have the app look at the map and if the phone and car are in the same place, reinitialize the phone key. Maybe a cronjob is needed to do this every 5 minutes. Worse yet, there is no way to communicate with the app developers to get the issue fixed. Why can I request a service through the app and even provide diagnostic info but I can't do anything to get bugs fixed? I am a Site Reliability Engineer and have raved about my car for years but the Phone Key is a true thorn in my side. I am more than happy to assist the developers if I could just get a hold of anyone who can actually do anything about it. I hate having to resort to a one star review but the app developers have left no other choices.

Worst customer experience, the offer started at $600 plus and kept increasing one day after the other until it finally stopped at $814, that was way beyond what the offer started at! I reached out multiple times in regards variant concerns, It was very difficult to get hold of any agent, I was directed to leave and voicemail & someone to return my call that never happened. I sent multiple messages on the app & again no response. I was scheduled to pick up the car on Sunday but due to poor customer service or better say zero customer service the order was pushed until Friday, the order kept been rescheduled without a courtesy call to even find out if I can make the scheduled time/date. The one time I was on a call with the agent, I was told why are you calling this Tesla location not the one where you placed the order at, another time I was informed by the agent we do not work off commission so no one cares to sell or get back to customers WOW mind blowing Tesla staff!! I lost my $250 order fee, maybe invest the money you took from me because you will not refund me that amount in training and hiring competent staff who are able to assist and provide good customer service. Horrible experience and I wish it to no one else. I could go on and on . In summary ZERO customer service