The Connect Network app by GTL worked very well AND gave you 2500 characters. They didn't need to create GettingOut - ESPECIALLY since this app is terrible. Messages aren't sent, there's no draft function so your email can disappear without warning, and it costs more per message now with only 1500 characters. Deposit issues are rampant, photo uploads aren't working, and purchased messages aren't being delivered. The only reason I think they replaced the old, WORKING email app was so they could keep our deposit balances because they won't transfer them to this new app.

I’m attempting to learn how to contact my inmate son. I have set up my sign in and was greeted with deposit $ Which I did 2 times on different days. A total of $80 minus the $6 taken out as fees. That $80 seems to be lost. I was told it went to Commissary. There is no actual record and getting has said my balance is 0 and never showed a balance of ( $77). This has turned into 4 days of nightmare and now I am unable to sign into ICSolutions. Is this meant to drive a person on the outside to lose their mind.

I would give 0 stars, but if I didn’t have this, I would have nothing. The only portion of this I have any success with is the messaging. Calls are a nightmare. If they are in a facility with Covid lockdown, there is no video and they need earbuds to hear at all. I guess there is no funding so they share the headphones. He never seems to get them, even if I ask ahead of the call. Making the calls are super sketchy and take forever to load, if they load at all. I constantly have to refresh to get the call to re-up. I have been charged for multiple calls where he and I tried to connect and he could not hear me. If the time is ticking you get charged no matter the ability or lack of talking to them. Putting funds on the system is a whole other thing. The app crashes constantly and putting money on accounts takes just as much work as everything else. My first day with this, I spent a total of twelve hours between struggling with the app, calling the getting out help center twice, calling the jail multiple times, and trying to get connected on a call. I thought I would have a stroke by the time the day was over. I know it is not just me, because my daughter has yet to get her account activated with money accepted, and she is pretty tech savvy. It has left me even more depressed than I was to begin with, to think this is all I have. Get it together! This should be a class action law suit for the amount of money you get and don’t refund for NOTHING!