I have had One Medical for several years & have liked the service & the app. But now I cannot open the app because it works only with iOS 16. I have an iPhone 7 which won’t upgrade to iOS 16. This is REALLY disappointing as it makes the app useless. The app tells me to upgrade but when I hit “upgrade” it takes me to App Store where I’m told to open the app. When I hit “open” I’m back at the app telling me to upgrade. Update: since writing above I’ve been locked out of my account on my computer & told to change password but it doesn’t send the password reset. I wrote to tech support at One Medical & have not gotten a response. Also, I originally submitted this review a day ago & it has not shown up on the App Store. What’s with that? I’ve been really happy with One Medical up til now & recommended it to others. But all these tech problems are frustrating.

This has been issue I’ve raised for a few years. And was told it would be changing. With our first child we where told that I would need to use a different email address, and log in and out of the app to go between their information and mine. Two separate accounts. Then with the second child three years later, it continues to be unresolved and we have to use a THIRD email address, logging in and out. Add my partners membership and this one App has us logging in and out with FOUR different email addresses in order to access a significant aspect of what we are paying One Medical to be a part of: convenience. Making and changing appointments, video visits , lab results, messaging care providers etc. Permissions and multiple accounts under one login has been solved. It is wild to me as someone who works in Tech that this is still the experience for One Medical. If My Chart and our local hospital systems can figure this out, why is One Medical not making similar changes. HIPPA already addressed child/parent privacy concerns so that cannot be the issue. Please please please fix this. I want to switch profiles within the App without having to log in and out. And remember which email address I used for which person.

In general, the One Medical app is a great way to quickly communicate with my medical provider. But there are two super frustrating bugs I hope the team could fix. One, the app frequently deletes draft messages when you switch to another app. If you’re writing a message with long prescription names answering detailed questions from your medical provider, then lose everything, it’s brutal. Secondly, the app disabled basic copy and paste when you’re writing messages. So don’t bother trying to compose messages in another app to avoid losing your data. You won’t be able to share that information with your medical provider. Please fix these minor bugs, One Medical team, and your otherwise great app will be wonderful for your patients. Thanks!