They make it extremely difficult to navigate the app. So much run around and when trying to reset password, they don't even send an email. Oh, you can't get anywhere? Contact support and we'll get back to you later. How convenient because I'm at the airport NOW Furthermore, when you email them, they just send an auto-response with the help article pertaining to my problem. The help article doesn't help as I need HUMAN assistance. On top of this, when you call them, the call drops. FFS

Don't bother with this app -- just get your QR code elsewhere and save it to your digital wallet. It was impossible to connect the app with my Priority pass account. Using my membership number caused the app to do literally nothing -- no progress or error message. Using my credit card number resulted in an error. My friend had the exact same experience. What a waste of time. Thankfully, my credit card provided the membership QR code through its app.

Borderline worthless. It wants location permission but it doesn't use your location for anything. Basic functionality like showing you the location of the nearest lounge to your location is totally absent. The only thing it's good for is having a digital version of your card so you don't have to carry it with you. So stupid. In many airports there aren't even any lounges anymore, just "retail offerings" ie, ads. An ad for a gaming shop is not really a perk. It's a shame I have to point that out.