•The App is very slow to navigate between menus, removing cards, accessing rewards. •Additionally, At least 3 times, I made an order, only to go to the store for pick-up to find out that they didn’t receive any orders. I go back to the app, and it says “Order Not started” even though my bank shows the transaction, and I’ve received an order confirmation email from Carl’s Jr. •Furthermore, The App design is seriously bad, it emphasizes the Scan feature, rather than in-app ordering. It has different sections for Entrees, and Entree Combos, instead of using a “Make it a Meal” button. •You can’t order Condiments from the app, instead you have to beg the Drive Thru team for Ranch. •Finally, there’s no Apple Pay. Adding or removing cards is such a hassle, and some times my cards get declined for no apparent reason.

Beware of using the app .. when it works it is ok but when it doesn’t no one in the store front can help you . I put in an order and it saying I wasn’t able to add a fountain drink cause it wasn’t avail.. so I ordered a burger.. went in and the worker told me that didn’t get and I told her about how the app was not working properly and she said she knows nothing about the app .. so tells me to cancel the order and order with her .. so I did canceled it and ordered with her and few mins later it shows completed .. I asked her if there is a way to get a refund and tells me that that I would have to call tomorrow when her boss is in or contact customer service .. use the app and you will have to jump thru hoops to get it corrected for the company’s mistake .. horrible customer service.. I will no longer use the app or eat here .. go to habit burger they great service and mobile apps that work correctly

Carls Jr food is good but this App? This app is something i wouldve made for a highschool project. Its so STIFF! So Ux/Ui roast time. when you open the app you get this weird thing where it’s just throwing buzzwords at you, it takes way longer than it should for a loading screen. And when I’m hungry, it kind of just makes me hangry. Second, when switching between tabs on the bottom menu, the screen always flies in from the right. Even if you’re selecting a tab to the left of your current one very jarring. Third, from the home screen there are FOUR separate buttons to start an order. Girl just make one bigger, and i would honestly put the “recently ordered” tab either higher up to proudly display the product or put it into a dropdown menu of previous order items. Three point five, when i open the app it starts on the order screen. Not the home screen, making it inherently, not a home screen. And im getting bored so lastly. You should not be able to see the CCPA Compliance or Privacy Policy link upon first clicking the account page. I recommend including a locally hosted profile picture because customization really drives engagement. But At least just make the text bigger on that page to get the hyperlinks off, nothing says, “ you dont need a shake “ like the Policy reminding me that there are consequences to my actions. Thanks for comping to my TED Talk