What I really like about this app isthat it brings businesses together and able to get more profits from those who either choose to or physically can’t get to their stores. In which making opportunities for not only new customers, but able to get the word out there on certain products as well as places they like more than others. However there are a few things that need to be addressed. For one the GPS of the app alone makes it not 100% accurate when going to a place making the customer have to talk to the dasher or give more directions needed to get what they paid for. Another is that some businesses either on the dasher or the business itself falls a bit short making it frustrating when the customer doesn’t get entirely what they ordered, or it being wrong when they get it. For on one hand you don’t want to waste food or what you received, and on another it wasn’t exactly what you ordered. I do like that it is a work-in-progress and that your representatives of this application are helpful. Another is that since this is based in California that other states the customer has to adhere to the taxes given than what is actual for the state they life in. If possible that these things could be looked at I think you’ll be able to get more customers,patrons,businesses to come on board with your product!Good,Efficient,Needs work.

I’ve watched how this app has improved over time in terms of functionality and service. I use DD regularly. The one issue they still have is their rating process in terms of writing reviews (btw, I tried to give this feedback in the DD app directly but I couldn’t find that as an option so I came to the App Store to do that. It doesn’t make sense that they don’t offer customer feedback within the app). The typing functionality on DD is pretty bad on iPhones. The platform doesn’t allow for auto-predict/spelling/autocorrect or other functions that make typing/writing easy—such as my experience now typing this. Also, a lot of times when you tag the dish in your review, it’ll untag itself while you’re typing which defeats the purpose of tagging your reviews. In 2024 DD, which relies on restaurant ratings as a major part of its platform experience, REALLY needs to improve its typing functionality. A lot of reviews I’ve seen that were negative are short without much context probably because it’s such a pain to type in that app! Still, I try because I believe in offering context and details when I can—as y’all can see here 😁. People who read reviews like to know *why* someone liked or didn’t like something. So DD, please improve that and add an obvious “Customer Feedback” link so we can tell you directly how to improve.

There’s an ongoing issue with the app where if a merchant requires a certain amount of sub selections for an item (for example 2), selecting the first item will add that max number of items. This shows that the requirement has been met. After this chaos ensues: - If you click Add To Order, you get an error that says “Whoops Please select at least options for .” - If you attempt to choose an additional item, the additional item is selected but both items are set to 0 selections meaning the requirement is not met. The only other option is to click the plus icon (+) for one of the items. When you do this the app crashes. I’m not giving 1 star because the issue exists. Bugs happen and I understand this. I’m giving 1 star because DoorDash has made it seemingly prohibitive to report it. - You can’t report technical issues via the app. - Attempts to Report a Problem via the App Store just directs you to DoorDash’s website. - Attempting to report the issue through the App Support option takes you to Apple’s website where there’s a different link to DoorDash’s website. This link, however, requires a full login. I should not have to work this hard to report a bug that effectively prevents me from ordering from some restaurants. Maybe a review will bubble to someone that can get this bug fix prioritized for DoorDash customers. Either way, this experience definitely devalues paying for a DashPass for me.