I love the Chick-fil-A app. It’s normally a time saver, but when it glitches, it’s a pain. We’ve been using it since the summer. The first few times it was great. Then strange things would happen. At first, we would place our orders at home & the app would indicate that our order was received & we would get the page with instructions. We get to the restaurant, get the prompt to give our parking spot #. Then, the app would tell us we hadn’t placed an order. We would have to reorder. That was finally corrected, but now I tried to place an order at my preferred restaurant as I was leaving work. I checked the address before placing my order & have never ordered from another location on the app. I checked the address once as I submitted my order, then again upon arrival. The correct address was listed, but when I tried to submit my spot #, the app tried to claim that I placed my order with another restaurant. I was asked if I wanted to change my order to the location I was at. I tried to do that twice, but I kept getting a message that I was submitting my order elsewhere. I had to cancel my order & reorder in the parking lot. There have been other glitches with payments, too. I love Chick-fil-A, but the app needs work.

I like the convenience of being able to place my order on the app. However, there’s some things I don’t like. If you have a gift card, and it’s not enough to cover your meal, they will make you reload the gift card with at least $10. This is a trick so you constantly have to give them more money in a never ending cycle. Say you have a gift card for $5 and your meal is $10, they make you spend $10 to reload the gift card, so you now have $15 on the gift card. Now, you have $5 left on it, so the next time you want to use it, guess what, that’s another $10… it’s a never ending cycle. Basically, avoid using gift cards on the app because it’s a scam. Use your gift cards in person so you can use cash or your debit card for the rest of the balance so you’re not overpaying all the time. Also, I tried to order breakfast @ 10:15am to be delivered to my house. The app says ‘15 minutes left for breakfast’ or something like that, but then has locks on all the breakfast items so you can’t order any. How can’t I order breakfast and it’s before 10:30?? And why is it that some locations only deliver for like 3 hours of the day?? Tried to get some delivered at my job and it said delivery hours for the location are 1pm-4pm… so basically the hours of the day when most people aren’t eating. Weird.

I have use different apps for different companies in different restaurants and this one is actually very good I haven’t had any issues with it not even once and it doesn’t run slow it doesn’t bog down my device like others sometimes do there’s no delay no matter what location I’ve gone to I’ve been very happy with us and I’ve never even had a glitch with payments or anything which some places sometimes to with other restaurants and you were able to see everything that is available and like some other competitive restaurants which hide the good deals. And then the second you submit your order because I’ve only done curbside delivery because it’s faster than waiting in line faster than going inside. and they make the food fresh the second that you say that you’re there never any complaints about any of it. I would absolutely recommend this for any person that is a fan of Chick-fil-A. I’m not biased, although I did used to work at Chick-fil-A over 20 years ago, but if this app was not good I would say it was not good. They made an excellent choice in whoever they had make this app.