Can't enter payment information to complete a claim! Tried two different cards that I know are valid and all I keep getting is "there's a problem with your payments method". Tried GPay option but that said it wouldn't work through the app and I need to use a browser. Tried bank account but kept getting an error that all fields were required even though there were only two fields to fill out - routing number and bank account number. Very frustrating!

I have been a customer for 3 or 4 years and have made several purchases and always paid on time. I was just denied a purchase for $33 (4 payments of 9.00) . When I chatted with a representative I got the same excuse about several factors regarding my credit score for being denied. Klarna used to stand out from all the rest and would base their decision on your payment history with them only and let you build up your credit limit accordingly. Not any more. Time to look for a new app.

Fixed now all is good the app is fine the tech support is millions times better than samsungs. In addition it would be a lot better if you could put claim on any device on your account that has insurance. Cuz if you break your device on accident by dropping it or it gets in the water, it would be a lot easier to be able to claim whatever device is broken. However, this is not currently available the only way I was able to do it was go to the website. It would be easier in the app.