It’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all! That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?

I rarely think to leave a review for an app, but the Cigna app is uniquely bad enough that I am. This app used to be able to store my password but now it makes me re enter my password every time. Even my banking app is able to enter my password with Face ID so i’m not sure why Cigna isn’t able to use the same functionality even if there is sensitive information on the app. I used to teach coding to elementary aged children and am beginning to wonder if this app was a child’s school project. Worse yet, when I was at the optometrist recently I noticed that when I click on the section that is supposed to show me my vision coverage, I am instead shown my medical and behavioral health coverage. How can I verify that I am getting the rates I am supposed to get from my doctor if I can’t access this information on the go? I’m pretty sure I got ripped off on my purchase of contacts because of this.

I have been attempting to contact providers which Cigna displays as in-network, accepting new patients, etc, etc. I have complete understanding that they may be unable to keep this list updated to the minute, but when I call providers or facilities and request to make an appointment, 7/10 times I get told this provider doesn’t work here anymore. The best answer I received was that a specific doctor hadn’t worked there in 5 years. Come on Cigna, get it together. You decide what to charge your insurance customers, if the money you’re charging us isn’t enough to manage your company properly, then charge more. If you’re just inept at running a business, then start handing out refunds or discounts. This is a disgrace to insurance providers and medical professionals through the country. Get it together. P.S. I try to do the right thing and notify you each time I come across incorrect information, so that someone else may not have to experience the same failures; but when I click on the “Let us know” button (which is directly referring to incorrect information in the listing) you re-route me, out of the app, into safari, I have to login again and to then have to find the provider again and go through the whole process again is just ridiculously cumbersome. Another sign that you are not able to manage an app as it should be in the 21st century.